TechValidate Research on Frost & Sullivan Virtual Events

23 TechFacts


Frost & Sullivan Customer Satisfaction Rating

Best Practices & Knowledge Sharing for the Win!

Rob Gofourth, a Vice President at Blue Cross NC, would be very likely to recommend Frost & Sullivan for this reason:

The level of participant, research, and information shared is head and shoulders above anything else I participate in.

Frost & Sullivan Customer Testimonial

What I Needed Now

The topics were timely and the ability to ask pointed focused questions was a plus. The information obtained helped me to rethink my perspective on some things and on others confirmed that my approach was an effective one.

Vice President, Medium Enterprise Insurance Company

Frost & Sullivan Customer Testimonial

Connections Across the Internet

Meeting others in like industries – understanding the struggles, challenges and strengths shared by other businesses – The feeling your not in this alone – along with seeing new technology in use.

Kevin Rensink, Business Professional, Hewlett-Packard Company

Frost & Sullivan Customer Testimonial

Insights for Hiring Success

The insight and best practices shared by others struggling with remote onboarding and virtual training were extremely beneficial; we will definitely be adopting some of the strategies shared.

Supervisor, S&P 500 Consumer Products Company

Frost & Sullivan Customer Satisfaction Rating

Cross-Industry Mind Sharing at its Best!

A Manager at a medium enterprise computer software company would be very likely to recommend Frost & Sullivan for this reason:

I learned a lot from other industries and the guest speakers. Understanding how other industries and contact centers have struggled shifting to a remote environment was helpful. It was also great to share tips and best practices.

Frost & Sullivan Customer Testimonial

THE VIRTUAL EVENT THAT SETS THE BAR: Frost & Sullivan’s Executive MindXchange

Frost and Sullivan’s VIRTUAL Executive MindXchange stands out because they understand that there is more to a conference than a webinar and sales pitch. They have created a fun, engaging virtual gathering that offers short interactions with other attendees, the ability to do some networking and to learn with interactive sessions. It’s not the same as being there, but no virtual event I have attended comes close to what they’ve created.

Philip Bennett, Manager, Empire Today

Frost & Sullivan Customer Testimonial

Frost & Sullivan’s Customer Contact VIRTUAL – “Relevant, Actionable and Dependable.”

Have been attending for about 9 years. Every year, I bring more of my Leaders with me. This most recent one, I brought along 8 Leaders from my Team. Material is relevant; speakers are knowledgeable; networking is great (harder in virtual vs onsite though); lots of relevant ideas. Sparked my team too!

Amar Sidhu, COO, Automatic Data Processing, Inc.

Frost & Sullivan Customer Statistic

The “Industry’s Best Virtual Event” – no doubt about it!

94% of surveyed participants from Frost & Sullivan’s 2021 VIRTUAL Exeucutive MindXchange said they would recommend this event to their colleagues and/or peers.

Frost & Sullivan Customer Testimonial

Lessons Learned

Learning what the best practices are for cutting edge Contact Centers.

Randi King-D'Felio, Manager, Spectrum Health

Frost & Sullivan Customer Satisfaction Rating

One of the Best Events to Attend Virtually

Daniel Mendez Costabel, a Director at Microsoft Corporation, would be very likely to recommend Frost & Sullivan for this reason:

The event was great and probably one of the best I have attended virtually. Great job!

Frost & Sullivan Customer Satisfaction Rating

Informative & Collaborative Sessions

Carol Osorio, a Director at Automatic Data Processing, Inc., would be very likely to recommend Frost & Sullivan for this reason:

The sessions were very informative and collaborative. A lot of great speakers were invited and I like how the collaboration sessions brought a lot of great insights.

Frost & Sullivan Customer Statistic

Recommended by Your Peers!

96% of surveyed Customer Contact VIRTUAL: A Frost & Sullivan Executive MindXchange participants said they would recommend this event to their colleagues and/or peers.

96%

Frost & Sullivan Customer Statistic

Recommended Across the Board

100% of surveyed sponsors said they recommend sponsoring Customer Contact VIRTUAL: A Frost & Sullivan Executive MindXchange.

100%

Frost & Sullivan Customer Testimonial

Frost & Sullivan Does VIRTUAL Right!

This was a very thoughtful and purposeful approach to bringing great minds together virtually. It takes dedication to coordinate the chaos and I think this was beautifully done.

Vice President, LifeSize Communications, Inc.

Frost & Sullivan Customer Testimonial

Meeting the Needs

What I saw was really compelling

Business Professional, Global 500 Telecommunications Services Company

Frost & Sullivan Customer Testimonial

Variety of Perspectives to Address the Day to Day

I gained additional insights and ways to approach common issues. I appreciated the different points of view that were shared in each interaction.

Manager, Medium Enterprise Financial Services Company

Frost & Sullivan Customer Testimonial

Timely and Relevant Content!

The speakers and information presented at the Frost & Sullivan VIRTUAL Executive MindXchange were both relevant and just in time for the changes we are facing in the world of client support. Each speaker brought their own experiences and best practices to showcase the right way to improve the client experience and scale our business for the future.

Niki Dobbins, Manager, Dude Solutions, Inc.

Frost & Sullivan Customer Testimonial

Right Now, Connections are KEY.

During these unprecedented times, other than learning from our own experiences, the best way to strategically plan for the future of work is to learn from others. We are all setting our new norms and it is incredibly important to be able to get as many insights as we can from industry leaders, other companies’ best practices and people who are equally managing the stress of this situation.

Carol Osorio, Director, Automatic Data Processing, Inc.

Frost & Sullivan Customer Statistic

60% of surveyed sponsors said compared to other virtual events they sponsored, Frost & Sullivan’s MindXchange’s participant fee which committed registrants to showing up daily make it unique and valuable.

60%

Frost & Sullivan Customer Statistic

The BEST Choice in the Market!

63% of surveyed participants said if they could participate in only one virtual external event a year, it would be the Frost & Sullivan VIRTUAL Executive MindXchange.

63%

Frost & Sullivan Customer Statistic

INVEST WISELY

80% of surveyed sponsors said that they agree, that “Frost & Sullivan’s VIRTUAL Executive MindXchange is the best sponsorship investment in the market”.

80%

Frost & Sullivan Customer Statistic

INVEST WISELY

80% of surveyed sponsors said that they agree, that “Frost & Sullivan’s VIRTUAL Executive MindXchange is the best sponsorship investment in the market”.

80%

Frost & Sullivan Customer Testimonial

A Step Above the Rest

great data, very good interactions! The quality of the content and the behavior of the speakers and moderators made a big difference (great delivery of great content with an approach that emphasized the community aspect)

Daniel Mendez Costabel, Director, Microsoft Corporation




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