Please rate the improvement/productivity gains experienced with NETSCOUT in the following area.
75-100%
50-74%
25-49%
10-24%
Up to 10%
| Problem identification |
|
| Service performance management |
|
| Reduced MTTK |
|
| Shorter service disruptions |
|
| Reduced time spent in war room |
|
IT teams dramatically reduced time spent resolving a core service incident, from approximately 14 hours on average using traditional performance management tools to around 6 hours on average using nGeniusONE platform
30+ hours
20-30 hours
10-20 hours
5-10 hours
Up to 5 hours
| Traditional Tools (Before) |
|
| NetScout Solution (After) |
|
100% of surveyed customers spent 30+ hours on average in the war room resolving a core service incident BEFORE using NETSCOUT. After deploying and using NETSCOUT, 80% of customers dropped the average time to 10 hours and less — a reduction of 66% minimum.
NETSCOUT is helping us solve significant problems in our IT infrastructure. We are able to find the root problem more quickly, find minor errors that could affect application performance, and also reduce troubleshooting time.
— Luciano Moraes Dias, Senior IT Architect, Grupo Boticario
I’m a long-time user of NETSCOUT. I think nGeniusONE is a revolutionary step forward for network performance management. It helps us gather empirical data to redirect the efforts of the war room.
— IT Specialist, Global 500 Banking Company
A large enterprise banking company increased quality of end-user experience, reduced operational expenses, improved IT staff productivity, and displaced several performance management tools with a single platform from NETSCOUT to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT.
The NETSCOUT nGeniusONE platform provides me with a consistent method of capturing traffic flow information for problem resolution. I have higher confidence in finding root cause and preventing the re-occurrence of same service delivery problems.
— Senior IT Architect, Global 500 Professional Services Company
How much have you reduced the mean time to knowledge (MTTK) by identifying the root cause of service degradations or outage problems with NETSCOUT’s proactive service triage as compared to an alternative solution?
