Customer Support

This collection comprises both pre- and post-sales customer support techfacts as confirmed by A10 customers.



A10 Thunder Series Customer Fact

Famous American Telco Cheers A10’s Post-Sales Support

One of the most prominent enterprise telecommunications services company rates Thunder Series’ quality of support as superior when compared to competitors, saying:

“Our account team is amazing. The support we receive from A10 is the best I have experienced in the IT industry.”

A10 Thunder Series Customer Fact

NEWSFLASH: Century Link Classifies A10 Solutions as “Superior”

CenturyLink rates A10 Networks’ Thunder ADC as “superior” for the following when compared to competitive products:

• Features
• Performance/Scalability
• Usability/Deployment Speed
• Reliability
• Quality of Support

A10 Networks Customer Fact

A10 — “Best in Class” and “Superior”

Compared to other vendors/competitors they have evaluated or used, Turkcell rated A10 Network’s Thunder CGN as either best in class or superior for the following:

• Flexibility and speed of implementation
• Robust APIs for integration with existing tools
Quality of Customer Support
• Reliability

A10 Thunder Series Customer Fact

Law Firm Says A10 is “Superior”

Allen Matkins Leck Gamble Mallory & Natsis, LLP rates Thunder Series products as “superior” for the following:

• Performance / scalability when compared to competitive products
• Reliability
• Quality of support

A10 Thunder Series Customer Review

Green House Data Praises A10’s Support

4/5 Stars

Please describe why you selected solutions from A10 Networks (advanced features, lower TCO, etc.) and the value that you have gotten from them (application performance, better security, etc.).

Every time I talk to an engineer, a salesperson or technical support engineers, they are always on point with the current threats and issues. A10 provides fast response times, and the availability to have an engineer on board during major migrations or work that could be service-impacting, is the major reason why we stay with A10 Networks.

Would you recommend A10 Networks Thunder Series, and if so, why?

We recommend A10’s Thunder Series due to its ease of configuration, and its ability for troubleshooting and monitoring.

A10 Networks Customer Fact

Iconecta CIO Says A10 Networks “Best in Class”

Compared to other vendors they have evaluated or used, iconecta.com.br rated A10 Network’s Thunder the best in class for the following:

• CGN Centralized Management
• Reliability
• Features and Functions
• Quality of Customer Support
Flexibility and Speed of Implementation
• Robust APIs for Integration with Existing Tools
Easy Integration with Future Network Evolution Plans, e.g., 5G, NFV, MEC, edge, telco cloud, cloud native

A10 Networks Customer Satisfaction Rating

A10 Networks Ticks All the Boxes for Teleco

A Network Engineering Director at an enterprise telecommunications services company recommends A10 Networks because:

A10 Networks has been a reliable partner to us for 10 years.

A10 Networks Customer Satisfaction Rating

A10 Networks Ranks High for Post-Sale Support

An engineer at a Fortune 500 telecommunications company recommends A10 Networks because:

I have over 10 years working with this product and have worked with other like venders in this space. A10 Networks continues to give top notch support while other venders have pulled back on their TAC support model. This is most challenging during a production outage.

A10 Networks Customer Satisfaction Rating

Fortune 500 Telco Praises A10 Networks

An engineer at a Fortune 500 telecommunications services company is likely to recommend A10 Networks because:

A10 Networks is very easy to work with.

A10 Networks Customer Satisfaction Rating

NOS Publicly Endorses A10 Thunder ADC

Joao Manuel Felix Lopes, a Data Platforms Group Manager at NOS, recommends A10 Networks for this reason:

We recommend A10 due to the quality of the product — both in terms of robustness and the features provided. The quality of after-sales support is another factor that leads me to recommend the A10 Thunder ADC.

A10 Thunder Series Customer Review

Shelby County, TN Touts A10 Solutions for Its Support

4.5/5 Stars

Please describe why you purchased solutions from A10 Networks and the value that you have realized.

We purchased A10 solutions due to the outstanding pre-sales support and consequent TCO.

Would you recommend A10 Networks Thunder Series, and if so, why?

These devices are a good fit part of our total IT infrastructure solution.

A10 Networks Customer Fact

A10 Support “Superior” to Competition

In independent survey, St. Olaf College rates A10’s quality of pre- and post-sales support as superior when compared to competitors.

A10 Networks Customer Satisfaction Rating

Superior Products and Support. That’s A10.

A Network Administrator at a large global enterprise telecommunications company recommends A10 Networks as…

We always get full support from A10 Networks, for both local and global issues. Moreover, A10 Networks has good, competitive products.

A10 Networks Customer Review

A10 Pre- and Post-sales Support “Outstanding”

5/5 Stars

Please describe why you selected solutions from A10 Networks (advanced features, lower TCO, etc.) and the value that you have gotten from them (application performance, better security, etc.).

Would you recommend A10 Networks Thunder Series, and if so, why?

We recommend A10 products because of its high scalability and outstanding local pre- and post-sales support.

A10 Networks Customer Fact

A10 Support Crushes Competition

A large enterprise telecommunications services company rates A10’s quality of support as superior when compared to other competitors.

A10 Networks Customer Fact

Telco Confirms A10 Support is Stellar

A large enterprise telecommunications services company rates A10’s reliability as superior when compared to competitive company supports.

A10 Networks Customer Fact

“Thanks for the Great Service A10!”

A small business consumer services company rates A10’s quality of support as much better when compared to competitors and their products.

A10 Networks Customer Fact

The Word is Out About A10 Networks Great Support

A medium enterprise telecommunications services company rates A10’s quality of support as superior when compared to competitors’ pre- or post-sales support.

A10 Networks Customer Fact

Pre- and Post-Sales Support is Better Than the Competition

A well-respected educational institution rates A10’s quality of support as much better when compared to competitors.

A10 Networks Customer Fact

Alpha II, LLC Loves A10’s Pre- and Post-Sales Support

Alpha II, LLC rates A10’s quality of support as superior when compared to its competitors.

A10 Networks Customer Review

German Company Xantaro Deutschland GmbH Gives A10 4.5 out of 5 Stars

4.5/5 Stars

Please describe why you selected solutions from A10 Networks (advanced features, lower TCO, etc.) and the value that you have gotten from them (application performance, better security, etc.).

Channel Support is outstanding and the Sales Support is great too — especially Ernst Hillerkuss & Adrian Taylor. They make a huge positive difference.

A10 Networks Customer Satisfaction Rating

Great Customer Support Earns Recommendation

A system administrator at an educational institution would be likely to recommend A10 Networks because:

A10 Networks gives good customer support and they are very responsive and helpful.

A10 Networks Customer Satisfaction Rating

A10 Networks Support and Account Management Simply “Great”

A Senior IT Architect at a medium enterprise telecommunications services company would be likely to recommend A10 Networks because…

A10 Networks has great customer support and a great account management team.

A10 Networks Customer Satisfaction Rating

Alpha II, LLC “Happy” with A10 Networks’ Products

Scott Schimpf, a VP of Technology at Alpha II, LLC, would be very likely to recommend A10 Networks for this reason:

We have used the A10 devices for years and are happy with the results, the hardware, and support.

A10 Networks Customer Satisfaction Rating

A10 Networks Does It All for St. Olaf College

Craig Rice, an IT Director at St. Olaf College, would be very likely to recommend A10 Networks for these reasons:

A10 Networks: great products, good value, and excellent sales and engineering support.

A10 Networks Customer Review

Unity Media Group Confirms A10 Networks Lowers TCO and Provides Speedy ROI

4/5 Stars

Please describe why you selected solutions from A10 Networks (advanced features, lower TCO, etc.) and the value that you have gotten from them (application performance, better security, etc.).

A10 provides good pre-sales customer support and good post-sales support in general.

Would you recommend A10 Networks Thunder Series, and if so, why?

We reduced operational effort and costs. The equipment has a smaller “form factor” as compared to other vendors for CGN, e.g., iPv6 DS-Lite.

A10 Networks Customer Satisfaction Rating

Netherlands Company Very Satisfied with A10 Products

Bart Sloot, a Managing Director at LeaseWeb Network, is likely to recommend A10 Networks as:

I’m satisfied with the A10 Networks’ products, support, and account management.

A10 Networks Customer Fact

Turkcell Prizes A10’s Support

Turkcell iletisim Hizmetleri, a Turkey-based telecommunications company, rates A10’s quality of pre- and post-sale support as much better than its competitors.

A10 Networks Customer Satisfaction Rating

Turkcell Senior Engineer “Very Happy” with A10

Ilker Sirlan, a Senior Broadband Network Engineer at Turkcell, would be very likely to recommend A10 Networks as…

I am very happy working with A10 on our project in terms of their products, services, and support. Also, I think A10 Networks’ products are competitive when compared to its competitors.

A10 Thunder Series Customer Satisfaction Rating

A10 Networks Has “Great Products”

An IT Manager at an educational institution would be very likely to recommend A10 Thunder Series as:

A10 Networks’ Thunder Series is a great product with excellent service and support.

A10 “Rock Solid” for Usability and Customer Support

5/5 Stars

Please describe why you selected solutions from A10 Networks (advanced features, lower TCO, etc.) and the value that you have gotten from them (application performance, better security, etc.).

The A10’s we have deployed have been rock solid and dependable.

Would you recommend A10 Networks Thunder Series, and if so, why?

The A10 Network Thunder Series has great ease of use and excellent support.

Services Company Significantly Reduces TCO by Replacing F5 with the A10 Thunder ADC

5/5 Stars

Please describe why you selected solutions from A10 Networks (advanced features, lower TCO, etc.) and the value that you have gotten from them (application performance, better security, etc.).

We have a much lower TCO with the Thunder ADC. We replaced our F5 environment for about what it previously cost us in maintenance on those devices.

Would you recommend A10 Networks Thunder Series, and if so, why?

The Thunder ADC product was super easy to use and configure. A10 Networks offers excellent customer and technical support.

Another Customer Confirms A10’s Outstanding Support Services and Capabilities

5/5 Stars

Please describe why you selected solutions from A10 Networks (advanced features, lower TCO) and the value that you have gotten from them (application performance, better security).

A10 Networks’ support is great! Being able to route traffic exactly how we want it to respond to software requirements is a huge plus.

Would you recommend A10 Networks Thunder Series, and if so, why?

Yes, because of increased service availability.