613 Customers Surveyed
4,209 Data Points Collected
291 Published TechFacts
7 Published Charts
14 Published Case Studies
Wonolo Customer Fact
A Global 500 retail company states that Wonolo optimized their job postings to get better workers and made it easy to identify great workers to invite back. They cannot imagine going back to their previous staffing methods after using Wonolo.
Wonolo Case Study
This case study of Found Rental Co is based on a March 2022 survey of Wonolo customers by TechValidate, a 3rd-party research service.
“The Wonolo platform is easy-to-use, convenient, and helps us find reliable workers.”
The business challenges that led the profiled company to evaluate and ultimately select Wonolo:
The key features and functionalities of Wonolo that the surveyed company uses:
The surveyed company achieved the following results with Wonolo:
Wonolo Case Study
Lessing’s Hospitality Group is comprised of over 100 locations throughout the Northeast and Florida – operating 20 wedding and catering venues, 19 full-service restaurants, 2 pop-up kitchen concepts, over 60 corporate and academic dining centers, and a historic inn. This case study is based on a March 2022 survey facilitated through TechValidate, a 3rd-party research service, and the responses from Billy Johnson, Director of Operations, and Mike Figuerado, Director of Operations, at Lessing’s Hospitality Group.
“You can get people in and try them out to see if they are a good fit.” – Mark Figuerado, Director of Operations
“Love the platform and the freedom to control the employee engagement on the back end” – Billy Johnson, Director of Operations
Before partnering with Wonolo, Lessing’s Hospitality Group faced challenges with competition for quality workers, the time-consuming process of reviewing resumes and scheduling interviews, and workers not coming in for interviews that were scheduled.
They were staffing jobs using local and national staffing agencies, however, they experienced additional obstacles with consistency, pricing, and complex processes for placement while using these services. Once workers were found, there was a lack of transparency into the workers accepting their jobs and scheduling issues.
In addition to using traditional staffing agencies, Lessing’s Hospitality Group attempted to offset labor challenges by ramping up internal hiring efforts, including offering more flexible hours, attending job fairs, and using job platforms like Indeed. Ultimately, they reevaluated their labor strategy and selected Wonolo as their streamlined staffing solution.
Lessing’s Hospitality Group partnered chose to partner with Wonolo for the following key features and capabilities:
During onboarding, Lessing’s Hospitality Group was able to implement Wonolo with minimal operational disruption. Since then, they have seen increased staff productivity, reporting that Wonolo has impacted their operational KPIs by 50-75%.
Johnson says that the best values of Wonolo have been “the reduced administrative effort to quickly and easily find workers to fill jobs, a scalable labor solution with easy access to reporting and job visibility, and alignment with worker preferences by leaning into flexibility.”
Meanwhile, Figuerado says “Wonolo helped alleviate the day-to-day task of sourcing workers, reviewing resumes, and evaluating the right workers.” They agree that “Wonolo saved time by taking on the full placement process and optimized job postings to get better workers.”
When asked what they like most about using Wonolo, the Lessing’s Hospitality Group directors said, “excellent level of customer service from the account management and support teams, ease of posting jobs, and the ability to adjust the number of workers needed up or down from day to day.” They also enjoy the “real-time visibility of fill rate and the high number of repeat workers returning to [their] jobs.”
Compared to internal HR/sourcing efforts, they ranked Wonolo’s abilities:
Compared to external/traditional staffing agencies, they ranked Wonolo’s abilities:
Since implementing Wonolo, Lessing’s Hospitality Group uses no other services. Wonolo is now their only staffing solution.
Wonolo Customer Testimonial
We enjoyed using Wonolo at one of our locations, especially when we were at peak shipping time (holiday season). As a fulfillment company, our clients have heavy shipping demands from online orders all throughout the year. Having flexibility and taking pressure off of full-time employees really helped us. Plus, it created job opportunities for those temporary workers, and Wonolo helped our company achieve our shipping goals. It was great for everyone involved! We are now using Wonolo at additional locations in the Midwest and South.
— Robert Davison, IT Vice President, FulEX LLC
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