Challenges
- Uses DameWare remote control software to address the following IT requirements and challenges:
- Support end-users and systems from a central location
- Provide remote Active Directory administration
- Used Symantec pcAnywhere before purchasing DameWare.
Use Case
- Uses DameWare Mini Remote Control.
- Deployed DameWare in the centralized mode.
- Has about 35 IT technicians using DameWare to support 362 school cafeteria computers.
- Purchased DameWare because of its:
- Affordable price
- Ease of deployment, configuration, and use
- Superior remote control performance
Results
- Benefits realized as a result of using DameWare:
- Increased ticket capacity and overall technician productivity
- Decreased time-to-resolution on trouble tickets
- Improved end-user satisfaction
- Cost and time savings
- Rates DameWare remote control software as 4.5 out of 5 stars.
