Challenges
- Uses DameWare remote control software to address the following IT requirement and challenge:
- Support end-users and systems from a central location
- Used freeware to initiate remote sessions before purchasing DameWare.
Use Case
- Uses DameWare Mini Remote Control.
- Provides remote support to over 600 end-users with DameWare.
- Purchased DameWare because of its:
- Affordable price
- Ease of deployment, configuration, and use
- Superior remote control performance
Results
- Benefits realized as a result of using DameWare:
- Increased ticket capacity and overall technician productivity
- Improved end-user satisfaction
- Achieved time savings
- Saved money on end-user support
- Rates DameWare remote control software as 4.5 stars.
