Challenges
- Uses DameWare remote support software to address the following IT requirements and challenges:
- Support end-users and systems from a central location
- Used freeware for remote connections before purchasing DameWare.
Use Case
- Uses the following DameWare products:
- DameWare Remote Support
- DameWare Mini Remote Control
- Deployed DameWare in the centralized mode. Uses DameWare Mobile Gateway to initiate remote connection from mobile devices.
- Has about 30 IT technicians using DameWare to provide remote support to end customers.
- Key features of DameWare that helped meet their IT needs:
- Remote Active Directory management
- Built-in remote administration tools and system utilities for Windows server administration
Results
- Realized the following improvements with DameWare:
- Increased end-user satisfaction
- Improved time savings
- Saved money on end-user support
- Decreased time-to-resolution on trouble tickets
