Challenges
- Uses DameWare remote support software to address the following IT requirements and challenges:
- Support end-users and systems from a central location
- Perform Windows administration tasks remotely
- Used Microsoft RDP for initiating remote connections before purchasing DameWare.
Use Case
- Uses the following DameWare products:
- DameWare Remote Support
- DameWare Mini Remote Control
- Deployed DameWare in the centralized mode.
- Purchased DameWare because of its:
- Affordable price
- Ease of deployment, configuration, and use
- Superior remote control performance
Results
- Benefits realized as a result of using DameWare:
- Increased ticket capacity and overall technician productivity
- Improved end-user satisfaction
- Saved money on end-user support
- Achieved time savings
- Decreased time-to-resolution on trouble tickets
- Rates DameWare remote support and remote control software as 5 out of 5 stars.
