Challenges
- Uses DameWare remote support software to address the following IT requirements and challenges:
- Perform Windows administration tasks remotely
- Provide remote Active Directory Administration
- Used home-grown tools and/or scripts for remote connections before purchasing DameWare.
Use Case
- Uses the following DameWare products:
- DameWare Remote Support
- DameWare Mini Remote Control
- Deployed DameWare in the centralized mode.
- Has a team of 15 help desk and desktop support technicians using DameWare to support 1500 remote computers.
- Purchased DameWare because of its:
- Affordable price
- Ease of deployment, configuration, and use
- Superior remote control performance
- Key features of DameWare that helped meet their IT needs:
- Remote Active Directory management
- Built-in remote administration tools and system utilities for Windows server administration
Results
- Benefits realized as a result of using DameWare:
- Increased ticket capacity and overall technician productivity
- Improved end-user satisfaction
- Cost and time savings
- Decreased time-to-resolution on trouble tickets
- Rates DameWare remote support and remote control software as 5 out of 5 stars.
