Challenges
- Uses DameWare remote support software to address the following IT requirements and challenges:
- Support end-users and systems from a central location
- Provide remote sessions to systems outside of the network firewall
- Perform Windows administration tasks remotely
- Provide remote Active Directory Administration
- Used Systems Management Server (SMS) for remote support before purchasing DameWare.
Use Case
- Uses the following DameWare products:
- DameWare Remote Support
- DameWare Mini Remote Control
- Deployed DameWare in the centralized mode to initiate secure over-the-Internet remote sessions.
- Has a team of 37 IT technicians using DameWare to support 2000 end-users.
- Purchased DameWare because of its:
- Affordable price
- Ease of deployment, configuration, and use
- Superior remote control performance
Results
- Benefits realized as a result of using DameWare:
- Increased ticket capacity and overall technician productivity
- Decreased time-to-resolution on trouble tickets
- Improved end-user satisfaction
- Saved money on end-user support
- Achieved time savings
- Rated DameWare remote support and remote control software as 5 out of 5 stars.
