613 Customers Surveyed
4,209 Data Points Collected
291 Published TechFacts
7 Published Charts
14 Published Case Studies
Wonolo Case Study
Iron Mountain is a large, multi-location business providing solutions for records management, data backup and recovery, document management, secure shredding, and data centers. This case study is based on a December 2022 survey of Wonolo customers by TechValidate, a 3rd-party research service.
“We needed a true partner and a fresh/viable alternative to our contingency labor requirements…To sum it up, a true partner who understands our challenges and addresses our opportunities eliminating excuses.” – Dave Finley, Director of Operations
“We were able to get the labor in when we needed it to accomplish all our jobs on time.” – John Andrijeski, Branch Manager
Dave Finley is part of the decision-making process at Iron Mountain and contributed to the adoption of Wonolo. John Andrijeski is a Wonolo end-user, logging into the platform to manage job postings and find workers Iron Mountain needs.
When asked what challenges led Iron Mountain to post on Wonolo, Adrijeski marked an “inability to get temp labor in quickly that they could count on to finish the job,” saying that it impacted the business with “increased workloads on all employees including supervisors and managers.” Finley stated, “We needed a true partner and a fresh/viable alternative to our contingency labor requirements.”
Iron Mountain achieved the following results with Wonolo.
When asked what they like most about using Wonolo, Finley, and Andrijeski cited the following features, functions, and services:
Wonolo Case Study
Lessing’s Hospitality Group is comprised of over 100 locations throughout the Northeast and Florida – operating 20 wedding and catering venues, 19 full-service restaurants, 2 pop-up kitchen concepts, over 60 corporate and academic dining centers, and a historic inn. This case study is based on a March 2022 survey facilitated through TechValidate, a 3rd-party research service, and the responses from Billy Johnson, Director of Operations, and Mike Figuerado, Director of Operations, at Lessing’s Hospitality Group.
“You can get people in and try them out to see if they are a good fit.” – Mark Figuerado, Director of Operations
“Love the platform and the freedom to control the employee engagement on the back end” – Billy Johnson, Director of Operations
Before partnering with Wonolo, Lessing’s Hospitality Group faced challenges with competition for quality workers, the time-consuming process of reviewing resumes and scheduling interviews, and workers not coming in for interviews that were scheduled.
They were staffing jobs using local and national staffing agencies, however, they experienced additional obstacles with consistency, pricing, and complex processes for placement while using these services. Once workers were found, there was a lack of transparency into the workers accepting their jobs and scheduling issues.
In addition to using traditional staffing agencies, Lessing’s Hospitality Group attempted to offset labor challenges by ramping up internal hiring efforts, including offering more flexible hours, attending job fairs, and using job platforms like Indeed. Ultimately, they reevaluated their labor strategy and selected Wonolo as their streamlined staffing solution.
Lessing’s Hospitality Group partnered chose to partner with Wonolo for the following key features and capabilities:
During onboarding, Lessing’s Hospitality Group was able to implement Wonolo with minimal operational disruption. Since then, they have seen increased staff productivity, reporting that Wonolo has impacted their operational KPIs by 50-75%.
Johnson says that the best values of Wonolo have been “the reduced administrative effort to quickly and easily find workers to fill jobs, a scalable labor solution with easy access to reporting and job visibility, and alignment with worker preferences by leaning into flexibility.”
Meanwhile, Figuerado says “Wonolo helped alleviate the day-to-day task of sourcing workers, reviewing resumes, and evaluating the right workers.” They agree that “Wonolo saved time by taking on the full placement process and optimized job postings to get better workers.”
When asked what they like most about using Wonolo, the Lessing’s Hospitality Group directors said, “excellent level of customer service from the account management and support teams, ease of posting jobs, and the ability to adjust the number of workers needed up or down from day to day.” They also enjoy the “real-time visibility of fill rate and the high number of repeat workers returning to [their] jobs.”
Compared to internal HR/sourcing efforts, they ranked Wonolo’s abilities:
Compared to external/traditional staffing agencies, they ranked Wonolo’s abilities:
Since implementing Wonolo, Lessing’s Hospitality Group uses no other services. Wonolo is now their only staffing solution.
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