TechValidate Research on Entrust

These pages present data that TechValidate has sourced via direct research with verified customers and users of Entrust. TechValidate stands behind the authenticity of all published data. Learn more »



3,839 Customers Surveyed

27,071 Data Points Collected

204 Published TechFacts

122 Published Charts

12 Published Case Studies



Selected Research Highlights


Entrust Customer Research

If applicable, how do your consumers/citizens authenticate themselves?

Mobile push: 25%
Grid cards: 1%
Hard tokens: 5%
Soft tokens: 16%
Biometrics: 4%
One Time Password (OTP): 35%
Other: 14%

Entrust Datacard Case Study

Twinstar Credit Union

Introduction

This case study of Twinstar Credit Union is based on a May 2018 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service.

“Being able to instantly issue cards in branch has positively impacted our customer service metrics, which is key to our continued success.”

“Their product works well.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Entrust Datacard:

  • Reports that they considered 3 or more other vendors but chose Entrust Datacard for their instant issuance solution.

Use Case

The key features and functionalities of Entrust Datacard that the surveyed company uses:

  • Selected Entrust Datacard for their instant issuance solution because of:
    • The quality of the cards produced
  • Reports that they have to have instant issuance for their in-branch service.
  • Uses instant issuance for the following products:
    • Debit
    • Credit
    • ATM

Results

The surveyed company achieved the following results with Entrust Datacard:

  • Reports that their customer service satisfaction scores increased after implementing instant issuance.
  • Realized the following benefits from offering instant issuance:
    • Experienced a positive impact on customer service and better met customer needs
    • Increased the amount of new account openings
    • Reduced costs
  • Customer response upon hearing that their organization offers instant issuance:
    • Happy
    • Relieved
  • Reports that instant issuance paid for itself in more than a year, but less than two years.

Entrust Datacard Customer Satisfaction Rating

A Vice President at a large enterprise banking company would be likely to recommend Entrust Datacard for this reason:

I find them to be VERY responsive, and willing to help us resolve issues. We’ve had two service representatives and they’ve been great to work with, very much a partner to us. I feel like they are an arm of our company rather than an outside vendor.

Entrust Datacard Customer Research

Please rank the importance for your organization of the following key selection criteria for a passwordless solution:

Most Important Very Important Important Less Important Not Important

Works with any app – cloud and on-prem
Works with any device – Mac’s and PC’s
Offers a high assurance PKI-based (certificates) option
Provides one-time user registration so users don’t need to re-register their credentials device-by-device and app-by-app
Offers native authentication to EMM applications including digital signing and email encryption
Works with my existing environment – no hardware or software upgrades required

Entrust Datacard Customer Statistic

Positive Customer Service

96% of Entrust Datacard customers agreed with the following statement:

“Being able to instantly issue cards in branch has positively impacted our customer service metrics, which is key to our continued success.”

Entrust Datacard Case Study

Large Enterprise Health Care Company

Introduction

This case study of a large enterprise health care company is based on a September 2015 survey of Entrust Datacard customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Simplified our remote access structure as well as how we supported it to a single solution and interface, winning!”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Entrust Datacard:

  • Solved the following challenges by deploying Entrust Datacard’s authentication solution:
    • Reduced the amount of security risk
    • Simplified the authentication process for end users
    • Met regulatory requirement standards
  • Evaluated the following vendors before choosing Entrust Datacard:
    • RSA
    • Secure Auth

Use Case

The key features and functionalities of Entrust Datacard that the surveyed company uses:

  • Most important product features to the purchasing decision:
    • Broad support for many authenticators and use cases
    • Deployment flexibility with rich integrations, APIs, and SDKs

Results

The surveyed company achieved the following results with Entrust Datacard:

  • Realized a Return on Investment in 6-9 months after implementing Entrust Datacard’s authentication solution.
  • Increased productivity for their IT staff by 1-2 hours per work week with Entrust Datacard’s authentication solution.
  • Reduced costs by >75% with Entrust Datacard’s authentication solution.


More to Explore



About Entrust

Entrust's software authentication platform manages today’s most secure identity credentials, solving their customers’ digital security challenges in cloud and mobile security, physical and logical access, citizen eID initiatives, certificate management, and SSL.

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