571 Customers Surveyed
3,424 Data Points Collected
85 Published TechFacts
6 Published Charts
49 Published Case Studies
CyberGRX Customer Research
Surveyed IT professionals experienced the following key pain points prior to using CyberGRX:
| Completed assessments took too long to receive |
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| Assessment data is not organized or actionable in a way to help me make decisions |
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| Lack of visibility against current cyber threats involving third parties |
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| Procurement-focused third party process without security involvement |
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| No benchmarkable data to share with C-suite and/or Board |
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| Other |
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CyberGRX Customer Research
Surveyed IT professionals have experienced the following key pain points prior to using CyberGRX:
| Too much time spent completing bespoke assessments |
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| Too much time needed to address customer follow up questions or requests post-assessment share |
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| Urgent and unplanned bespoke assessment requests for presale procurement |
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| A lack of control over cyber reputation and risk posture due to use of security ratings and outside-in scanning tools |
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| A lack of program success metric data (time saves, acceptance rate on shares, etc.) or benchmarkable data to share with the C-suite and/or the Board |
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CyberGRX Case Study
This case study of a Fortune 500 retail company is based on an August 2022 survey of CyberGRX customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“CyberGRX Predictive Risk Profiles provide me dynamic and immediate data on my third parties that I previously did not have with assessments alone.”
“CyberGRX is helping me improve my third-party cyber risk management program through the ability to continuously monitor and analyze my third-party risk data beyond assessments and workflows.”
What were the key pain points experienced prior to using CyberGRX:
What do you use CyberGRX for:
The surveyed company achieved the following results with CyberGRX:
CyberGRX Customer Satisfaction Rating
A Business Director at a medium enterprise financial services company would be very likely to recommend CyberGRX for this reason:
CyberGRX is simple to engage with and reduces the time spent completing bespoke questionnaires.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend CyberGRX?”
CyberGRX Case Study
This case study of a small business professional services company is based on a May 2023 survey of CyberGRX customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“CyberGRX enables us to confidently and efficiently manage our risk posture and cyber reputation while supporting our customer relationships and business goals. It has provided a firm base on which to measure our security posture.”
What key pain points did you experience prior to using CyberGRX?
What do you use CyberGRX for?
When asked what role the CyberGRX assessment occupies within their overall program, they said “It is the default assessment used for all presale security requests.”
In the next 6-12 months, which of the following ways will you use CyberGRX to improve your risk posture?
Compared to other tools, they rated the CyberGRX Assessment feature as *Significantly Better
Thinking about the challenges typically encountered in a third-party cyber risk management program, how well has CyberGRX helped you improve your overall program management?
On a monthly basis, they said that CyberGRX has contributed 1-5 hours of time savings within their third-party cyber risk program.
CyberGRX has enabled us to:
CyberGRX Website CyberGRX Website
