TechValidate Research on SolarWinds


SolarWinds Government Case Study

Florida K-12 Education Case Study

Introduction

This case study of an educational institution is based on a March 2019 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“We use Engineer’s Toolset for config and troubleshooting assistance.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
  • Agency use cases for leveraging SolarWinds products:
    • Troubleshooting network problems or failures
    • Troubleshooting configuration issues

Results

The surveyed organization achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
  • Favorite SolarWinds products:
    • Engineer’s Toolset
    • Kiwi Syslog Server
  • Purchased their SolarWinds products because of:
    • web search




About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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