O.C. Tanner Harland Clarke

O.C. Tanner Case Study

Harland Clarke

This case study of Harland Clarke is based on a September 2019 survey of O.C. Tanner customers by TechValidate, a 3rd-party research service.

“By providing easy to use tools for leaders to recognize and celebrate their employees’ achievements.”

“The Yearbook was a great add to our service award program, our people love receiving messages of congratulations from peers, friends and leaders.”

Business challenges that led the profiled company to evaluate and ultimately select O.C. Tanner:

Challenges faced that led them to purchase O.C. Tanner solutions:
- A desire to consolidate recognition programs
- Needing to replace or create a recognition program

Key features and functionalities of O.C. Tanner that the surveyed company uses:

O.C. Tanner products/services they use:
- Service Awards (Yearbook™)
- Spot On! Award Program

The surveyed company achieved the following results with O.C. Tanner:

Outcomes realized as a result of using O.C. Tanner solutions:
- Employees’ contributions and successes being celebrated
- Employees putting in extra effort and becoming more engaged
O.C. Tanner capabilities compared to competitors:
- Transparent pricing: significantly better
- Total cost of ownership: best in class
- Ease-of-use: significantly better
- Customer service: best in class
- Technology: best in class
- Award selection: best in class
- Custom awards: significantly better
- Flexible program design: better
They have not yet measured ROI so they are unsure of the return on their initial investment with O.C. Tanner.
They strongly agree that O.C. Tanner helps their organization accomplish and appreciate great work.