Challenges
- Faced the following IT challenges prior to implementing SolarWinds’ products:
- Didn’t have the tools to troubleshoot network problems or outages
- Lacked visibility into system / server health
Use Case
- Regularly uses the following SolarWinds products:
- Network Management
- Systems Management
- Remote Support and IT Troubleshooting Tools
- Uses SolarWinds’ products across multiple departments / locations, but not whole agency
- Leverages SolarWinds’ products in order to:
- To monitor network performance
- To monitor system / server, application or database health
Results
- Realized the following benefits by using SolarWinds’ products:
- Correlated network, server, and application issues to resolve performance problems
- Provided better service levels to the agency
- Increased productivity of IT staff
- Rated their satisfaction with SolarWinds’ products as 9 out of 10.
- Agrees the following are their favorite SolarWinds’ products:
- Network Performance Monitor
- Server & Application Monitor
- IP Address Manager
- Realized a return on investment payback period of 10-12 months with SolarWinds’ products.
- Purchased their SolarWinds’ products because of:
- Cost effectiveness
- Experience with other SolarWinds’ products
- Best value
