Calabrio ONE Rabobank saw a ROI in 24 months after deploying Calabrio software

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Calabrio Software Case Study

Rabobank saw a ROI in 24 months after deploying Calabrio software

Introduction

This case study of Rabobank is based on a survey of Calabrio Software customers by TechValidate, a 3rd-party research service.

“Calabrio is a reliable product.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Calabrio software:

Purchased Calabrio because they:
- Were unhappy with their existing vendor
- Needed to upgrade/technology refresh
Used the following vendors prior to choosing Calabrio:
- NICE
- Verint
Rates the following in terms of how much they influenced their decision to purchase Calabrio software:
- Lower total cost of ownership: very important
- Product features: very important
- Ease of use: important
- Unified suite/integration: important
- Superior support and services: very important

Use Case

The key features and functionalities of Calabrio software that the surveyed company uses:

Uses the following Calabrio products:
- Call Recording
- Quality Management (QM)
- Analytics
Integrates the following applications with their Calabrio software:
- Cisco platform
- CRM system (Salesforce.com)

Results

The surveyed company achieved the following results with Calabrio software:

Experienced the following benefits since deploying your Calabrio software:
- Met regulatory compliance standards
- Reduced costs
Saw a return on investment (ROI) in 24+ months after deploying Calabrio software.
Increased the productivity of their contact centre by 11-30% after deploying Calabrio software.
Increased their customer satisfaction rates by 11-30% after deploying Calabrio software.

About Calabrio Software

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.

Learn More:

Calabrio

Calabrio Software

TechValidate Research on Calabrio ONE