TechValidate Research on SolarWinds


SolarWinds Government Case Study

United States Postal Service/Office of Inspector General Case Study

Introduction

This case study of United States Postal Service/Office of Inspector General is based on a September 2016 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“I favor these SolarWind’s products for their ease of management for multiple routers and switches.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWind product areas:
    • Network Management
  • Uses SolarWinds’ products within department / location.
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds’ products:
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Provide better service levels to the agency
    • Improve log tracking and management
  • Favorite SolarWinds’ products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
  • Purchased their SolarWinds’ products because of:
    • Ease of use
    • Cost effectiveness
    • Multi-vendor support
    • Experience with other SolarWinds’ products
    • Integration with other SolarWinds’ products
    • Best value
    • Scalability / ability to support our growth




About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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