TechValidate Research on Crisis Prevention Institute


Crisis Prevention Institute Case Study

Catholic Charities of the Diocese of St. Cloud (Minnesota) and the Prepare Training® Program – Lana Faber

Introduction

This case study of Catholic Charities Of The Dioc is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“CPI training provides great basic information and training on safety, respect, and service.”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“CPI training provided our staff with the confidence to handle clients, and de-escalate potential crisis situations.”

Challenges

  • Sought CPI training to:
    • Reduce disruptive incidents
    • Reduce workplace violence
    • Improve customer and employee interactions
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors

Environment

  • Categorizes their organization as a nonprofit

Results

  • Improved staff skills and confidence by 50—74% since implementing CPI de-escalation techniques
  • Achieved return on investment with CPI by improving staff skills and confidence




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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