TechValidate Research on BlueJeans by Verizon


BlueJeans Network Case Study

Educational Institution

Introduction

This case study of a educational institution is based on an August 2017 survey of BlueJeans Network customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Provides an immediate solution to the historically kludgy process of meeting online with external parties, which is crucial to our continued success.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select BlueJeans Network:

  • Top drivers for purchasing BlueJeans was:
    • The inability to easily connect existing video conferencing investments across meetings
    • Poor usage, uptake, and adoption of current video conferencing investments
    • Too much IT support required for video meetings
    • Poor collaboration across remote teams, external partners, agencies, and/or consultants
    • Inter-operability of existing resources and platforms insufficient to bridge disparate groups
  • Purchased BlueJeans for it’s:
    • Ease of use – requires little-to-no training
    • Recommended by a peer/colleague

Use Case

The key features and functionalities of BlueJeans Network that the surveyed organization uses:

  • Uses BlueJeans primarily in:
    • Hosting external meetings with customers, vendors, partners

Results

The surveyed organization achieved the following results with BlueJeans Network:

  • Purchased BlueJeans over:
    • LifeSize
    • Polycom
    • Google Meet (Hangouts)
    • Consumer Skype, Vidyo
  • Increased video conferencing by <20% (less than 20% increase in videoconferencing usage) after implementing BlueJeans.
  • Saw the following benefits with BlueJeans:
    • Improved collaboration across internal teams, external partners, agencies, consultants
    • Reduction in trouble tickets for video conferencing support
    • Reduced manual intervention by technicians to enable conferencing to desktop users




About This Data

This data was sourced directly from verified users of BlueJeans by Verizon by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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