Introduction
This case study of Broadway Bank is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
Calabrio ONE Case Study
This case study of Broadway Bank is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“Calabrio has allowed us to have a more efficient call center in regard to scheduling and engaging agents with quality scores being available for them to view.”
“I find the software is very user friendly and the Calabrio team is always willing to help and listen to customer concerns.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
This data was sourced directly from verified users of Calabrio ONE by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.