Crisis Prevention Institute US Department of Veterans Affairs (Georgia) and Dementia Capable Care Training

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Crisis Prevention Institute Case Study

US Department of Veterans Affairs (Georgia) and Dementia Capable Care Training

Introduction

This case study of US Department of Veterans Affairs is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“Staff are able to help family members address concerns about loved ones with dementia who live at home.”

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

Challenges

Sought DCS training and consulting to:
- Increase client function, safety, and quality of life
- Improve staff skills and confidence in handling challenging behaviors
- Build or expand a facility or program
- Increase census and revenue
- Reduce psychotropic medication use
- Reduce ER visits and hospitalizations
- Meet regulatory compliance

Environment

Describes their memory care environment as:
- VA facility
- Outpatient clinic

Results

Improved their dementia care practices by 50–74%.
Using DCS training resulted in:
- Improved provisioning of person-centered care
- Decreased use of psychotropic medication
- Decreased decline in ADL performance
- Improved resident engagement in meaningful activities
Achieved return on their investment with DCS by:
- Improving staff skills and confidence in managing challenging behaviors
- Improving knowledge base of staff

TechValidate Research on Crisis Prevention Institute

US Department of Veterans Affairs (Georgia) and Dementia Capable Care Training

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

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