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Crisis Prevention Institute Case Study

The J. Paul Getty Trust (California) and the Prepare Training® Program – Yana Polshina

Introduction

This case study of The J. Paul Getty Trust is based on an August 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

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“After implementing CPI training, our staff are more knowledgeable and empowered with resources and information!”

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

“This training teaches how to respectfully handle and prevent potentially dangerous situations in the safest way.”

Challenges

  • Sought CPI training to:
    • Reduce disruptive incidents
    • Reduce workplace violence
    • Reduce injuries and liability
    • Reduce working compensation claims
    • Improve customer and employee interactions
    • Improve staff confidence in working with challenging clients
    • Improve staff skills in managing behaviors
    • Meet regulatory compliance

Environment

  • Categorizes their organization as:
    • Retail
    • Higher education
    • Hospitality
    • Library
    • Business
    • Government/public service
    • Valuable Art Collection

Results

  • Reduced challenging/disruptive behaviors by over 50% since implementing CPI de-escalation techniques
  • Improved staff skills and confidence by 75–99% since implementing CPI de-escalation techniques
  • Achieved return on investment with CPI by:
    • Reducing disruptive incidents
    • Reducing workplace violence
    • Reducing injuries and liability
    • Reducing worker compensation claims
    • Improving customer and employee interactions
    • Improving staff skills and confidence
    • Meeting regulatory compliance

Organization Profile

Organization:
The J. Paul Getty Trust

Industry:
Foundation

About Crisis Prevention Institute

CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Their proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Learn More:

Crisis Prevention Institute

Source: Yana Polshina, Customer Service , The J. Paul Getty Trust
Validated
  Published: Aug. 22, 2016   TVID: A59-496-444




About This Data

This data was sourced directly from verified users of Crisis Prevention Institute by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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