TechValidate Research on SolarWinds


SolarWinds Government Case Study

UK Government

Introduction

This case study of a medium government department is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled group to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds’ products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Lack of visibility into system/server health
    • Lack of visibility into application or database performance
    • The difficulty of monitoring cloud or hybrid infrastructure

Use Case

The key features and functionalities of SolarWinds Government that the surveyed group uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Systems, Application, Server, and Storage Monitoring
    • Database Management and Performance
  • Uses SolarWinds’ products across whole agency
  • Agency use cases for leveraging SolarWinds’ products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
    • To monitor application and database health
    • To monitor cloud or hybrid infrastructure
  • Favorite SolarWinds products are:
    • Network Performance Monitor
    • Server & Application Monitor
    • NetFlow Traffic Analyzer
    • Kiwi Syslog Server

Results

The surveyed group achieved the following results with SolarWinds Government:

  • Saw the following results after using SolarWinds products:
    • Can correlate network, server, and application issues to resolve performance problems
    • Improved resolution rates for networking performance and capacity issues
    • Improved configuration management
    • Improved system and application monitoring and troubleshooting
    • Improved log tracking and management




About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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