TechValidate Research on SolarWinds


SolarWinds Government Case Study

SAIC Case Study

Introduction

This case study of SAIC is based on a July 2018 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

“The products assist in managing and monitoring the network.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SolarWinds Government:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds Government that the surveyed company uses:

  • Regular user in the following SolarWinds product areas:
    • Network Management
    • Remote Support and IT Help Desk
  • Uses SolarWinds products within department / location
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To resolve configuration issues

Results

The surveyed company achieved the following results with SolarWinds Government:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • NetFlow Traffic Analyzer
    • Web Help Desk
  • Realized a return on investment payback period of 4-6 months with SolarWinds products
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Cost effectiveness
    • Integration with other SolarWinds products
    • Scalability / ability to support our growth




About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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