OneNeck Pegasus Transtech

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Oneneck Case Study

Pegasus Transtech

Introduction

This case study of Pegasus Transtech is based on a June 2022 survey of Oneneck customers by TechValidate, a 3rd-party research service.

“OneNeck is a single provider that offers high-level support for several platforms from Microsoft and Azure to Citrix and Cisco networking.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Oneneck:

When considering OneNeck as their Microsoft CSP:
- Helping them discover which M365 plan was right for their business: Important
- M365 Consulting and Roadmap Development: Moderately Important
- M365 Migrations: Not Important
- M365 tenant set-up and management: Slightly Important
- User provisioning and administration (moves/add/changes): Slightly Important
- Escalation Management and Reporting: Slightly Important
- 24×7 expert-to-expert support for priority 1 and 2 incidents: Moderately Important
- Broad Portfolio of complimentary multi-cloud solutions and services: Important

Use Case

The key features and functionalities of Oneneck that the surveyed company uses:

They chose OneNeck as their Microsoft CSP because:
- Negative experience with another provider
- Responsiveness/Acting quickly
- Ease of doing business

Results

The surveyed company achieved the following results with Oneneck:

Improved organizational productivity
Improved collaboration and communication
Better teamwork in remote/hybrid work environments
Simplifying vendors by moving more apps to a single provider

About Oneneck

OneNeck IT Solutions LLC, a wholly-owned subsidiary of TDS, Inc., employs 450 people throughout the U.S. The company offers multi-cloud solutions, combined with managed services, professional IT services, hardware, and local connectivity via top-tier data centers in Arizona, Colorado, Iowa, Minnesota, Oregon, and Wisconsin. OneNeck’s team of technology professionals deliver secure, modern platforms and applications for organizations embracing data-driven transformation and secure end-to-end solutions.

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