Crisis Prevention Institute US Department of Veterans Affairs (Tennessee) and Dementia Capable Care Training

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Crisis Prevention Institute Case Study

US Department of Veterans Affairs (Tennessee) and Dementia Capable Care Training

Introduction

This case study of US Department of Veterans Affairs is based on a September 2016 survey of Crisis Prevention Institute customers by TechValidate, a 3rd-party research service.

“DCS has improved staff skills in promoting positive behavioral responses with clients.”

“DCS gives our facility a competitive edge, which yields a solid marketing advantage.”

“Our staff have said that they have become less frustrated by challenging behaviors after taking the course. Their lowered stress correlates to our residents’ lowered stress.”

Challenges

Sought DCS training and consulting to:
- Increase client function, safety, and quality of life
- Improve staff, resident, and family relationships
- Improve staff skills and confidence in handling challenging behaviors
- Reduce psychotropic medication use
- Decrease staff turnover and stress

Environment

Describes their memory care environment as a VA facility

Results

Using DCS training resulted in:
- Improved provisioning of person-centered care
Achieved return on their investment with DCS by:
- Increasing clients’ function, safety, and quality of life
- Improving staff, resident, and family relationships
- Improving staff skills and confidence in managing challenging behaviors
- Building or expanding a facility or program

TechValidate Research on Crisis Prevention Institute

US Department of Veterans Affairs (Tennessee) and Dementia Capable Care Training

Introduction

Challenges

Environment

Results

Organization Profile

About Crisis Prevention Institute

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