TechValidate Research on AIOps From Broadcom


CA Technologies Application Performance Management Case Study

CA Delivers Transaction Tracing Where Dynatrace Falls Short

Introduction

This case study of a large enterprise professional services company is based on a May 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA APM improves the speed in which our organization is able to simplify the triage of application performance issues.”

“On our application, Dynatrace was unable to completely provide the middleware layer information and we were unable to trace the issue. Now, after using the newer version of CA APM, we have complete visibility of the application under test.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA APM:

  • Challenges experienced prior to CA APM:
    • Difficult and long root-cause analysis for app performance issues
    • An inability to provide continuous feedback loop for Dev & Operations
    • APM Blind Spots (SSO, API, Middleware, Mainframe, etc.)

Use Case

This large professional services company evaluated and switched from Dynatrace to CA APM.

Results

The surveyed company achieved the following results with CA APM:

  • Troubleshooting application performance challenges solved by CA APM:
    • Needing to pull in too many experts into a war room to resolve problems
    • Difficulty in knowing when and where to act to solve performance issues
  • Top CA APM capabilities:
    • The deep diagnostic details on transaction performance
    • The automatic collection of transaction traces
    • The broad coverage of application infrastructure components
  • Rates CA APM’s features compared to the competition:
    • Monitoring coverage: superior
    • Depth & frequency of metrics: highly superior
    • Customization (e.g. dashboards): highly superior
  • Improved the following with CA APM:
    • End-user-experience: greater than 35%
    • Time spent on admin and management: greater than 35%
  • Benefits realized since adopting CA APM:
    • Improved the ability to fix performance issues faster
    • A clear understanding of where problems are located and which are the most important to address first
    • Improved the ability to collaborate across their organization to determine the root cause of performance issues




About This Data

This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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