TechValidate Research on SolarWinds


SolarWinds Case Study

Higher Education Case Study

Introduction

This case study of a educational institution is based on an October 2020 survey of SolarWinds customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“SolarWinds products make our job easier. "

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select SolarWinds:

  • IT challenges their agency faced prior to implementing SolarWinds products:
    • Lack of visibility into the problems leading to network performance or capacity issues
    • Not having the tools to troubleshoot network problems or outages

Use Case

The key features and functionalities of SolarWinds that the surveyed organization uses:

  • Regular user in the following SolarWinds product areas:
    • Network management
    • Systems, applications, servers, and storage monitoring
    • Security and compliance
  • Uses SolarWinds products across whole organization
  • Agency use cases for leveraging SolarWinds products:
    • To monitor network performance
    • To troubleshoot network problems or outages
    • To monitor system/server health
  • They deploy SolarWinds to monitor 1,001-5,000 objects.

Results

The surveyed organization achieved the following results with SolarWinds:

  • Results they were able to produce using SolarWinds products:
    • Correlate network, server, and application issues to resolve performance problems
    • Improve resolution rates for networking performance and capacity issues
    • Improve configuration management
    • Improve system and application monitoring and troubleshooting
    • Improve log tracking and management
  • Favorite SolarWinds products:
    • Network Performance Monitor
    • Network Configuration Manager
    • User Device Tracker
    • IP Address Manager
  • Purchased their SolarWinds products because of:
    • Ease of use
    • Scalability / Able to support our growth




About This Data

This data was sourced directly from verified users of SolarWinds by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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