TechValidate Research on AIOps From Broadcom


CA Technologies Application Performance Management Case Study

CA APM Speeds and Simplifies Triage for this Global 500 Computer Services Company

Introduction

This case study of a Global 500 computer services company is based on a May 2016 survey of CA Technologies Application Performance Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“CA APM helps our organization speed and simplify the triage of application performance issues.”

“We evaluated BMC and Compuware (Dynatrace).”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select CA APM:

  • Challenges experienced prior to CA APM:
    • Inconsistent or poor app end-user-experience
    • Difficult and long root-cause analysis for app performance issues
    • An inability to monitor high volume production environments

Use Case

This global computer services company selected CA APM over Dynatrace and BMC.

Results

The surveyed company achieved the following results with CA APM:

  • Troubleshooting application performance challenges solved by CA APM:
    • Needing to pull in too many experts into a war room to resolve problems
    • Difficulty in determining what changes precede or cause performance issues
    • Difficulty in knowing when and where to act to solve performance issues
  • Top CA APM capabilities:
    • The ability to proactively manage user experience
    • The deep diagnostic details on transaction performance
  • Rates CA APM’s features compared to the competition:
    • Monitoring coverage: superior
    • Customization (e.g. dashboards): superior
  • Improved the following with CA APM:
    • End-user-experience: > 75%
    • Application performance: > 75%
    • Proactively preventing issues: 75-50%
    • MTTR for application problems: 75-50%
    • Time spent on admin and management: > 75%
  • Benefits realized since adopting CA APM:
    • Improved the quality of the applications their organization delivers
    • Improved the ability to fix performance issues faster




About This Data

This data was sourced directly from verified users of AIOps From Broadcom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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