SolarWinds Internal Revenue Service Case Study

TechValidate Customer Research Library / SolarWinds / SolarWinds / Case Studies /

SolarWinds Government Case Study

Internal Revenue Service Case Study

Introduction

This case study of Internal Revenue Service is based on a September 2017 survey of SolarWinds Government customers by TechValidate, a 3rd-party research service.

Challenges

The business challenge that led the profiled organization to evaluate and ultimately select SolarWinds Government:

IT challenge their agency faced prior to implementing SolarWinds products:
- Lack of visibility into the problems leading to network performance or capacity issues

Use Case

The key features and functionalities of SolarWinds Government that the surveyed organization uses:

Regular user in the following SolarWinds product area:
- Network Management
Uses SolarWinds products within department / location
Agency use cases for leveraging SolarWinds products:
- To monitor network performance
- To troubleshoot network problems or outages
- To support end-users and systems from a central location

Results

The surveyed organization achieved the following results with SolarWinds Government:

Results they were able to produce using SolarWinds products:
- Correlate network, server, and application issues to resolve performance problems
- Improve resolution rates for networking performance and capacity issues
- Improve log tracking and management
Favorite SolarWinds products:
- Network Performance Monitor
- NetFlow Traffic Analyzer
Purchased their SolarWinds products because of:
- Cost effectiveness
- Scalability / ability to support our growth
- Colleague recommendation

TechValidate Research on SolarWinds

Internal Revenue Service Case Study

Introduction

Challenges

Use Case

Results

Organization Profile

About SolarWinds Government

About This Data