TechValidate Research on BlueJeans by Verizon


BlueJeans Network Case Study

Fortune 500 Retail Company

Introduction

This case study of a Fortune 500 retail company is based on an August 2017 survey of BlueJeans Network customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Wonderful tool to tie in existing products, and existing users, with internal and external partners without much training.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select BlueJeans Network:

  • Top drivers for purchasing BlueJeans was:
    • Limited visibility into meeting status or reporting capabilities across VC platforms
    • Poor collaboration across remote teams, external partners, agencies, and/or consultants
  • Purchased BlueJeans for it’s:
    • Ease of use – requires little-to-no training
    • Management & analytics functionality
    • Post-sale experience (onboarding, support, training)
  • Replaced the following with BlueJeans:
    • Cisco Webex

Use Case

The key features and functionalities of BlueJeans Network that the surveyed company uses:

  • Integrates 4 different video conferencing systems into BlueJeans.
  • Uses BlueJeans primarily in:
    • Hosting internal meetings (1-1, team meetings)
    • Large-scale video events (all-hands, company-wide meetings, trainings, etc.)
    • Video-enablement of conference rooms
    • Hosting external meetings with customers, vendors, partners

Results

The surveyed company achieved the following results with BlueJeans Network:

  • Purchased BlueJeans over:
    • Cisco (TelePresence or Spark)
    • Webex
    • Skype for Business
    • Polycom
  • Increased video conferencing by >100% (more than doubled) after implementing BlueJeans.
  • Saw the following benefits with BlueJeans:
    • Improved usage of existing videoconferencing investments/technology
    • Improved visibility and reporting of enterprise-wide video conferencing usage
    • Improved collaboration across internal teams, external partners, agencies, consultants
    • Reduction in trouble tickets for video conferencing support
    • Increased number of endpoints supported with available resources




About This Data

This data was sourced directly from verified users of BlueJeans by Verizon by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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