Cisco AppDynamics United Wholesale Mortgage

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Cisco AppDynamics Case Study

United Wholesale Mortgage

Introduction

This case study of United Wholesale Mortgage is based on a November 2020 survey of Cisco AppDynamics customers by TechValidate, a 3rd-party research service.

“I have been working with AppDynamics for 4 years now and I love the value it provides, including visibility into our applications, improved MTTR, and the ability to optimize our users’ experience.”

“We have better end-to-end visibility into our applications and the third-party services they depend on.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Cisco AppDynamics:

Reports that it is extremely important to achieve full-stack visibility across network and applications in their IT goals for the next 6-12 months.
Faced the following challenges before implementing their AppDynamics and ThousandEyes solutions:
- Lost revenue due to excessive downtime incidents
- An inability to correlate application and network performance
- IT silos / multiple owners not using the same “language”
- A lack of visibility into multiple third-party networks and services
Considered the following solutions before selecting AppDynamics or ThousandEyes solutions:
- DynaTrace
- Datadog
- New Relic

Use Case

The key features and functionalities of Cisco AppDynamics that the surveyed company uses:

Uses Cisco AppDynamics & ThousandEyes.
Has a hybrid cloud deployment environment.
Uses AppDynamics and ThousandEyes together to:
- Create a comprehensive view of their digital environment
- Pinpoint issues tied to specific ISPs or specific failures
- Monitor collaboration and productivity SaaS applications (e.g. Office 365, Microsoft Teams, Cisco Webex, Salesforce)
Most valuable AppDynamic features to their organization:
- Access to data from everywhere
- Monitoring dashboards for complete visibility
- Integrated actionable alerts and trigger events
Deployed or migrated from their previous solution to AppDynamics in weeks.
Rates AppDynamics on the following capabilities compared to similar solutions:
- Ability to improve their customers’ experience: superior
- Customer Support: superior
- Price for value: best in class
- Dashboard reporting: best in class
- Alert & trigger accuracy: superior

Results

The surveyed company achieved the following results with Cisco AppDynamics:

Experienced the following benefits since deploying their AppDynamics & ThousandEyes solutions:
- Saved costs due to fewer downtime incidents
- Enhanced the customer experience for their digital site
- Gained the ability to identify problems before they become problems
- Accelerated Mean Time to Resolution (MTTR)
Agrees that using AppDynamics and ThousandEyes together can create a flawless customer experience for their applications.
Rates the following improvements since deploying AppDynamics:
- Saved revenue: 10-24%
- Reduced costs: 10-24%
- Accelerated MTTR: 25-49%
- Improved IT productivity: 10-24%

TechValidate Research on Cisco AppDynamics

United Wholesale Mortgage

Introduction

Challenges

Use Case

Results

Company Profile

About Cisco AppDynamics

About This Data