Calabrio ONE Customer Research
Organizations Utilize Calabrio ONE to Support Agent Engagement
Which of the following Calabrio ONE features are you leveraging to support your agent engagement efforts?
Desktop analytics |
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Dynamic Scheduling |
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Pause/resume for PCI compliance |
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Peer-to-peer mentoring requests |
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Intraday Dynamic Scheduling |
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Dynamic Availability |
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Voice-of-the-Employee analytics (speech and text) |
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Gamification |
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