Customer Insights allows you to collect, analyze, and take action on your customer satisfaction data like never before.
The Net Promoter Score®, or NPS®, is determined by asking your customers, "How likely is it that you would recommend our product/service to a friend or colleague?"
Based on that rating, your customers can be divided into three categories: Promoters, Passives, and Detractors. These groupings allow you to effectively measure your company's customer satisfaction.
Use our intuitive, interactive dashboard to explore thousands of customer satisfaction ratings in realtime.
The dashboard includes a comprehensive set of filters – industry, geography, company size, job function, and many more.
See whether your customer satisfaction metrics are improving or dipping – objectively, and relative to your peers.
See a dip in customer satisfaction? Zoom in and see both where and why customer satisfaction dropped.
With Customer Insights, we don't just ask for a simple net-promoter® rating – we find out why your customers are satisfied...or not so satisfied.
Our sophisticated text analysis engine lets you see the common terms used by your promoters, detractors, or any other segment of your customer base. This lets you diagonose problems, and also see what your happy customers actually value.
For global enterprises, it's critical to see how customer satisfaction varies around the world.
Customer Insights allows you to compare customer satisfaction metrics by country and by region, and see what really matters to your customers in different geographies.
So, you know your net-promoter® rating – is it good or bad?
Customer Insights lets you benchmark your customer satisfaction against a peer group of similar organizations, and also against the TechValidate Index (all TechValidate customers).
We don't just give you a high-level view – we let you see what individual customers are saying.
See why individual accounts are unhappy and alert sales or support. See exactly why your most satisfied customers are happy.
Would 90% of your customers recommend your product or service? Have some great quotes from customers in your survey responses?
Since Customer Insights is by TechValidate, we let you put that great customer feedback to use by publishing it as 3rd-party-verified content assets.
Securely share customer satisfaction data throughout your organization with automated monthly & quarterly reports.
Share the right data with the right people:
Power + Simplicity
Customer Insights reports take only seconds to create, and are highly interactive so that report recipients can explore the data themselves.