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Customer Insights

TechValidate Customer Insights

Monitor the pulse of your customer base to drive better business performance.



Customer Insights allows you to collect, analyze, and take action on your customer satisfaction data like never before.

  • Get up and running in less than 30 days. No professional services required.
  • Encourage word of mouth marketing and neutralize detractors who tarnish your reputation.
  • Drill down to what matters to your customers. No complicated spreadsheets ever again.

See key features

Nps question

Based on Proven Net-Promoter® Methodology

The Net Promoter Score®, or NPS®, is determined by asking your customers, "How likely is it that you would recommend our product/service to a friend or colleague?"

Based on that rating, your customers can be divided into three categories: Promoters, Passives, and Detractors. These groupings allow you to effectively measure your company's customer satisfaction.

A Powerful Customer-Satisfaction Dashboard

Use our intuitive, interactive dashboard to explore thousands of customer satisfaction ratings in realtime.

The dashboard includes a comprehensive set of filters – industry, geography, company size, job function, and many more.

NPS filters
Distribution

See Satisfaction Trends Over Time

See whether your customer satisfaction metrics are improving or dipping – objectively, and relative to your peers.

See a dip in customer satisfaction? Zoom in and see both where and why customer satisfaction dropped.

Advanced Text Analysis

With Customer Insights, we don't just ask for a simple net-promoter® rating – we find out why your customers are satisfied...or not so satisfied.

Our sophisticated text analysis engine lets you see the common terms used by your promoters, detractors, or any other segment of your customer base. This lets you diagonose problems, and also see what your happy customers actually value.

Customer Satisfaction Data
Map

Compare Satisfaction Across the Globe

For global enterprises, it's critical to see how customer satisfaction varies around the world.

Customer Insights allows you to compare customer satisfaction metrics by country and by region, and see what really matters to your customers in different geographies.

Benchmark Your Satisfaction Against Your Peers

So, you know your net-promoter® rating – is it good or bad?

Customer Insights lets you benchmark your customer satisfaction against a peer group of similar organizations, and also against the TechValidate Index (all TechValidate customers).

satisfaction benchmarks
individual participants

Drill Down to Individual Responses

We don't just give you a high-level view – we let you see what individual customers are saying.

See why individual accounts are unhappy and alert sales or support. See exactly why your most satisfied customers are happy.

Publish Customer Satisfaction Highlights

Would 90% of your customers recommend your product or service? Have some great quotes from customers in your survey responses?

Since Customer Insights is by TechValidate, we let you put that great customer feedback to use by publishing it as 3rd-party-verified content assets.

testimonial
Reports

Easily Create Custom, Automated Reports

Securely share customer satisfaction data throughout your organization with automated monthly & quarterly reports.

Share the right data with the right people:

  • Create high-level benchmark reports for executives
  • Highlight at-risk accounts for account managers
  • Create regional reports for sales teams
  • Identify advocates for marketing teams

Power + Simplicity

Customer Insights reports take only seconds to create, and are highly interactive so that report recipients can explore the data themselves.

Ready to see more?

Schedule a conversation and live demo to see if TechValidate can help your organization.

We won't share your information with any third parties.