TechValidate Research on Zoom


Zoom Phone Customer Research

Which of the following business challenges did you experience with RingCentral?

Too expensive
52%
Not part of a unified communications solution
38%
Admin experience was difficult
34%
Call quality was unreliable
30%
Solution was difficult to navigate
30%
Lack of a full feature mobile app
26%
Difficult to support remote workers
16%
End users were unhappy
16%
Lack of reliability
12%
Difficult to manage multiple branch offices
4%
My organization did not have a previous phone system
4%
Other
10%




About This Data

This data was sourced directly from verified users of Zoom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

Respondent Details


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