Zoom Customer Research
What do you value the most with Zoom when compared against GoToMeeting?
Ease of use |
|
|
Reliability |
|
|
Video quality |
|
|
Innovation |
|
Zoom Customer Research
What benefits have you experienced since switching to Zoom?
More productive meetings |
|
|
Less of an administrative burden |
|
|
A stronger internal & external relationships |
|
|
An improved company culture |
|
|
An improved decision making |
|
|
A decrease in internal IT support tickets |
|
|
An increase in Employee Net Promoter Score (ENPS) and/or Customer Satisfaction (CSAT) |
|
|
A decrease in employee turnover |
|
Zoom Phone Customer Research
What benefits have you experienced since switching from Cisco Calling to Zoom Phone?
Easy support for remote employees |
|
|
Less of an administrative burden |
|
|
Streamlined communications on Zoom's full platform |
|
|
A decrease in internal IT support tickets |
|
|
Happier and safer employees |
|
|
Increased employee productivity |
|
|
An increase in Employee Net Promoter Score (ENPS) and/or Customer Satisfaction (CSAT) |
|
|
Other |
|
Zoom Phone Customer Research
What benefits have you experienced since switching from Microsoft to Zoom Phone?
Less of an administrative burden |
|
|
Streamlined communications on Zoom's full platform |
|
|
Easy support for remote employees |
|
|
A decrease in internal IT support tickets |
|
|
Happier and safer employees |
|
|
Increased employee productivity |
|
|
An increase in Employee Net Promoter Score (ENPS) and/or Customer Satisfaction (CSAT) |
|
Zoom Phone Customer Research
What benefits have you experienced since switching from RingCentral to Zoom Phone?
Easy support for remote employees |
|
|
Streamlined communications on Zoom's full platform |
|
|
Less of an administrative burden |
|
|
Happier and safer employees |
|
|
Increased employee productivity |
|
|
A decrease in internal IT support tickets |
|
Zoom Phone Customer Research
What benefits have you experienced since switching to Zoom Phone?
Easy support for remote employees |
|
|
Streamlined communications on Zoom's full platform |
|
|
Less of an administrative burden |
|
|
Happier and safer employees |
|
|
Increased employee productivity |
|
|
A decrease in internal IT support tickets |
|
|
An increase in Employee Net Promoter Score (ENPS) and/or Customer Satisfaction (CSAT) |
|
|
Other |
|
Zoom Phone Customer Research
What features of Zoom Phone do you value the most when compared against Cisco Calling?
All-in-one (video, phone, chat) platform |
|
|
Simplified user experience |
|
|
Seamless integration with Zoom Meetings |
|
|
Audio quality |
|
|
Seamless administrative experience |
|
|
The ability to consolidate multiple carriers under Zoom |
|
|
Wide variety of deskphones and softphones supported |
|
|
Standards-based open platform |
|
|
Other |
|
Zoom Phone Customer Research
What features of Zoom Phone do you value the most when compared against Microsoft Teams Phone System?
All-in-one (video, phone, chat) platform |
|
|
Simplified user experience |
|
|
Seamless integration with Zoom Meetings |
|
|
Seamless administrative experience |
|
|
Audio quality |
|
|
The ability to consolidate multiple carriers under Zoom |
|
|
Wide variety of deskphones and softphones supported |
|
|
Standards-based open platform |
|
|
Other |
|
Zoom Phone Customer Research
What features of Zoom Phone do you value the most when compared against RingCentral?
All-in-one (video, phone, chat) platform |
|
|
Simplified user experience |
|
|
Seamless integration with Zoom Meetings |
|
|
Seamless administrative experience |
|
|
Audio quality |
|
|
Wide variety of deskphones and softphones supported |
|
|
The ability to consolidate multiple carriers under Zoom |
|
|
Standards-based open platform |
|
|
Other |
|
Zoom Phone Customer Research
What features of Zoom Phone do you value the most when compared against competitive solutions?
All-in-one (video, phone, chat) platform |
|
|
Simplified user experience |
|
|
Seamless integration with Zoom Meetings |
|
|
Seamless administrative experience |
|
|
Audio quality |
|
|
The ability to consolidate multiple carriers under Zoom |
|
|
Wide variety of deskphones and softphones supported |
|
|
Standards-based open platform |
|
|
Other |
|
Zoom Phone Customer Research
Which of the following business challenges did you experience with your previous PBX solution?
Admin experience was difficult |
|
|
Lack of a full feature mobile app |
|
|
Too expensive |
|
|
Not part of a unified communications solution |
|
|
Difficult to support remote workers |
|
|
Solution was difficult to navigate |
|
|
Call quality was unreliable |
|
|
End users were unhappy |
|
|
My organization did not have a previous phone system |
|
|
Lack of reliability |
|
|
Difficult to manage multiple branch offices |
|
|
Other |
|
Zoom Phone Customer Research
Which of the following business challenges did you experience with Cisco Calling?
Too expensive |
|
|
Not part of a unified communications solution |
|
|
Admin experience was difficult |
|
|
Solution was difficult to navigate |
|
|
Lack of a full feature mobile app |
|
|
Difficult to support remote workers |
|
|
End users were unhappy |
|
|
Lack of reliability |
|
|
Call quality was unreliable |
|
|
Difficult to manage multiple branch offices |
|
|
My organization did not have a previous phone system |
|
|
Other |
|
Zoom Phone Customer Research
Which of the following business challenges did you experience with Microsoft Teams Phone System?
Admin experience was difficult |
|
|
Difficult to support remote workers |
|
|
Not part of a unified communications solution |
|
|
Solution was difficult to navigate |
|
|
Lack of a full feature mobile app |
|
|
Too expensive |
|
|
End users were unhappy |
|
|
Lack of reliability |
|
|
Call quality was unreliable |
|
|
Difficult to manage multiple branch offices |
|
|
My organization did not have a previous phone system |
|
|
Other |
|
Zoom Phone Customer Research
Which of the following business challenges did you experience with RingCentral?
Too expensive |
|
|
Not part of a unified communications solution |
|
|
Admin experience was difficult |
|
|
Call quality was unreliable |
|
|
Solution was difficult to navigate |
|
|
Lack of a full feature mobile app |
|
|
Difficult to support remote workers |
|
|
End users were unhappy |
|
|
Lack of reliability |
|
|
Difficult to manage multiple branch offices |
|
|
My organization did not have a previous phone system |
|
|
Other |
|
Zoom Customer Research
What benefits have you experienced since switching from Skype for Business to Zoom?
More productive meetings |
|
|
A stronger internal & external relationships |
|
|
Less of an administrative burden |
|
|
An improved company culture |
|
|
A decrease in internal IT support tickets |
|
|
An improved decision making |
|
|
A decrease in employee turnover |
|
|
An increase in Employee Net Promoter Score (ENPS) and/or Customer Satisfaction (CSAT) |
|
Zoom Customer Research
What benefits have you experienced since switching from Cisco Webex to Zoom?
More productive meetings |
|
|
Less of an administrative burden |
|
|
A decrease in internal IT support tickets |
|
|
An improved company culture |
|
|
A stronger internal & external relationships |
|
|
An improved decision making |
|
|
A decrease in employee turnover |
|
|
An increase in Employee Net Promoter Score (ENPS) and/or Customer Satisfaction (CSAT) |
|
Zoom Customer Research
What benefits have you experienced since switching to Zoom?
More productive meetings |
|
|
Less of an administrative burden |
|
|
A stronger internal & external relationships |
|
|
An improved company culture |
|
|
A decrease in internal IT support tickets |
|
|
An improved decision making |
|
|
An increase in Employee Net Promoter Score (ENPS) and/or Customer Satisfaction (CSAT) |
|
|
A decrease in employee turnover |
|
Zoom Customer Research
Which of the following business challenges did you experience with your previous web conferencing solution?
Video & audio were unreliable |
|
|
Admin experience was difficult |
|
|
End users were unhappy |
|
|
Solution was difficult to navigate |
|
|
Couldn’t hold large meetings |
|
|
Difficult to meet with external parties |
|
|
My organization did not have a previous video communication solution |
|
|
Cost |
|
|
Other |
|
Zoom Customer Research
Which of the following business challenges did you experience with Skype for Business/Microsoft Teams?
Video & audio were unreliable |
|
|
Difficult to meet with external parties |
|
|
Solution was difficult to navigate |
|
|
Admin experience was difficult |
|
|
End users were unhappy |
|
|
Couldn’t hold large meetings |
|
|
Other |
|
Zoom Customer Research
Who was your primary video conferencing solution prior to Zoom?
GoToMeeting |
|
|
Skype for Business |
|
|
Blackboard Collaborate |
|
|
Google Hangouts |
|
|
My organization did not have a previous video communication solution |
|
|
Adobe Connect |
|
|
Cisco Webex |
|
|
Other |
|