TechValidate Research on Zoom

These pages present data that TechValidate has sourced via direct research with verified customers and users of Zoom. TechValidate stands behind the authenticity of all published data. Learn more »



509 Customers Surveyed

4,183 Data Points Collected

102 Published TechFacts

30 Published Charts



Selected Research Highlights


Zoom Phone Customer Research

Which of the following business challenges did you experience with your previous PBX solution?

Admin experience was difficult
38%
Lack of a full feature mobile app
38%
Too expensive
37%
Not part of a unified communications solution
33%
Difficult to support remote workers
32%
Solution was difficult to navigate
24%
Call quality was unreliable
21%
End users were unhappy
17%
My organization did not have a previous phone system
15%
Lack of reliability
13%
Difficult to manage multiple branch offices
8%
Other
11%

Zoom Phone Customer Research

What benefits have you experienced since switching from RingCentral to Zoom Phone?

Easy support for remote employees
43%
Streamlined communications on Zoom's full platform
43%
Less of an administrative burden
37%
Happier and safer employees
17%
Increased employee productivity
17%
A decrease in internal IT support tickets
11%

Zoom Customer Statistic

96% of surveyed organizations rated Zoom’s support as better than their competitors.

96%

Zoom Phone Customer Testimonial

Zoom streamlined and integrated all our offices through the U.S.

Financial Analyst, Small Business Financial Services Company



More to Explore



About Zoom

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems.

Zoom Website   Zoom Website