TechValidate Research on Zoom

These pages present data that TechValidate has sourced via direct research with verified customers and users of Zoom. TechValidate stands behind the authenticity of all published data. Learn more »



509 Customers Surveyed

4,183 Data Points Collected

102 Published TechFacts

30 Published Charts



Selected Research Highlights


Zoom Customer Research

What benefits have you experienced since switching to Zoom?

More productive meetings
72%
Less of an administrative burden
58%
A stronger internal & external relationships
47%
An improved company culture
33%
A decrease in internal IT support tickets
21%
An improved decision making
13%
An increase in Employee Net Promoter Score (ENPS) and/or Customer Satisfaction (CSAT)
6%
A decrease in employee turnover
3%

Zoom Customer Research

Which of the following business challenges did you experience with Skype for Business/Microsoft Teams?

Video & audio were unreliable
72%
Difficult to meet with external parties
47%
Solution was difficult to navigate
36%
Admin experience was difficult
31%
End users were unhappy
28%
Couldn’t hold large meetings
22%
Other
13%

Zoom Customer Statistic

83% of surveyed organizations who switched from Skype for Business said that Zoom’s meeting productivity is significantly better.

83%

Zoom Customer Statistic

97% of surveyed organizations who switched from Skype for Business found Zoom to be a better value.

97%


More to Explore



About Zoom

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems.

Zoom Website   Zoom Website