509 Customers Surveyed
4,183 Data Points Collected
102 Published TechFacts
30 Published Charts
Zoom Customer Research
What benefits have you experienced since switching to Zoom?
| More productive meetings |
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| Less of an administrative burden |
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| A stronger internal & external relationships |
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| An improved company culture |
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| A decrease in internal IT support tickets |
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| An improved decision making |
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| An increase in Employee Net Promoter Score (ENPS) and/or Customer Satisfaction (CSAT) |
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| A decrease in employee turnover |
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Zoom Customer Research
Which of the following business challenges did you experience with Skype for Business/Microsoft Teams?
| Video & audio were unreliable |
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| Difficult to meet with external parties |
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| Solution was difficult to navigate |
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| Admin experience was difficult |
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| End users were unhappy |
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| Couldn’t hold large meetings |
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| Other |
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