TechValidate Research on Zoom

These pages present data that TechValidate has sourced via direct research with verified customers and users of Zoom. TechValidate stands behind the authenticity of all published data. Learn more »



504 Customers Surveyed

4,129 Data Points Collected

102 Published TechFacts

30 Published Charts



Selected Research Highlights


Zoom Customer Research

What increase in video usage have you seen since switching from Skype for Business to Zoom?

41-60%: 26%
61-80%: 24%
0-20%: 21%
81-100%: 21%
21-40%: 9%

Zoom Customer Statistic

97% of surveyed organizations who switched from Skype for Business found Zoom to be a better value.

97%

Zoom Phone Customer Research

Which of the following business challenges did you experience with RingCentral?

Too expensive
52%
Not part of a unified communications solution
38%
Admin experience was difficult
34%
Call quality was unreliable
30%
Solution was difficult to navigate
30%
Lack of a full feature mobile app
26%
Difficult to support remote workers
16%
End users were unhappy
16%
Lack of reliability
12%
Difficult to manage multiple branch offices
4%
My organization did not have a previous phone system
4%
Other
10%

Zoom Customer Testimonial

I’m a senior UX research analyst and conduct a great deal of research remotely via Zoom. Being able to share the meeting live with stakeholders and to have an mp4 recording of the sessions to share with stakeholders who are unable to attend live allows us to conduct and promote our research in an efficient and effective manner.

Marketing Manager, Large Enterprise Media & Entertainment Company



More to Explore



About Zoom

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems.

Zoom Website   Zoom Website