TechValidate Research on Zoom

These pages present data that TechValidate has sourced via direct research with verified customers and users of Zoom. TechValidate stands behind the authenticity of all published data. Learn more »



516 Customers Surveyed

4,225 Data Points Collected

102 Published TechFacts

30 Published Charts



Selected Research Highlights


Zoom Customer Research

Which of the following business challenges did you experience with GoToMeeting?

Video & audio were unreliable
51%
Admin experience was difficult
43%
Couldn’t hold large meetings
34%
End users were unhappy
34%
Solution was difficult to navigate
31%
Difficult to meet with external parties
14%

Zoom Phone Customer Testimonial

Zoom Phone has reduced the stress of the phone system on employees and administrators.

IT Director, Small Business Computer Services Company

Zoom Phone Customer Testimonial

Our previous system required a receptionist to take a message for every single phone call. We have had RAVING reviews from our executive administrative staff. With every new technology roll-out, there are always questions and issues. I don’t think I’ve received one single end-user call regarding the Zoom phone system.

Geoff Bernard, Sr. Systems Analyst, Financial Advisor Firm

Zoom Phone Customer Research

What features of Zoom Phone do you value the most when compared against RingCentral?

All-in-one (video, phone, chat) platform
71%
Simplified user experience
71%
Seamless integration with Zoom Meetings
55%
Seamless administrative experience
40%
Audio quality
34%
Wide variety of deskphones and softphones supported
20%
The ability to consolidate multiple carriers under Zoom
16%
Standards-based open platform
7%
Other
12%


More to Explore



About Zoom

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems.

Zoom Website   Zoom Website