503 Customers Surveyed
4,129 Data Points Collected
66 Published TechFacts
30 Published Charts
Zoom Customer Testimonial
I’m a senior UX research analyst and conduct a great deal of research remotely via Zoom. Being able to share the meeting live with stakeholders and to have an mp4 recording of the sessions to share with stakeholders who are unable to attend live allows us to conduct and promote our research in an efficient and effective manner.
— Marketing Manager, Large Enterprise Media & Entertainment Company
Zoom Phone Customer Research
What features of Zoom Phone do you value the most when compared against Cisco Calling?
| All-in-one (video, phone, chat) platform |
|
|
| Simplified user experience |
|
|
| Seamless integration with Zoom Meetings |
|
|
| Audio quality |
|
|
| Seamless administrative experience |
|
|
| The ability to consolidate multiple carriers under Zoom |
|
|
| Wide variety of deskphones and softphones supported |
|
|
| Standards-based open platform |
|
|
| Other |
|
Zoom Customer Research
Which of the following business challenges did you experience with your previous web conferencing solution?
| Video & audio were unreliable |
|
|
| Admin experience was difficult |
|
|
| End users were unhappy |
|
|
| Solution was difficult to navigate |
|
|
| Couldn’t hold large meetings |
|
|
| Difficult to meet with external parties |
|
|
| My organization did not have a previous video communication solution |
|
|
| Cost |
|
|
| Other |
|
