Original Research on Zoom

Zoom Phone Customer Research

Which of the following business challenges did you experience with your previous PBX solution?

Admin experience was difficult	38%
Lack of a full feature mobile app	38%
Too expensive	37%
Not part of a unified communications solution	33%
Difficult to support remote workers	32%
Solution was difficult to navigate	24%
Call quality was unreliable	21%
End users were unhappy	17%
My organization did not have a previous phone system	15%
Lack of reliability	13%
Difficult to manage multiple branch offices	8%
Other	11%

Zoom Phone Customer Research

What benefits have you experienced since switching from RingCentral to Zoom Phone?

Easy support for remote employees	43%
Streamlined communications on Zoom's full platform	43%
Less of an administrative burden	37%
Happier and safer employees	17%
Increased employee productivity	17%
A decrease in internal IT support tickets	11%

Zoom Customer Statistic

96% of surveyed organizations rated Zoom’s support as better than their competitors.

96%

Zoom Phone Customer Testimonial

Zoom streamlined and integrated all our offices through the U.S.

— Financial Analyst, Small Business Financial Services Company

TechValidate Research on Zoom