TechValidate Research on Zoom

These pages present data that TechValidate has sourced via direct research with verified customers and users of Zoom. TechValidate stands behind the authenticity of all published data. Learn more »



503 Customers Surveyed

4,129 Data Points Collected

66 Published TechFacts

30 Published Charts



Selected Research Highlights


Zoom Customer Testimonial

I’m a senior UX research analyst and conduct a great deal of research remotely via Zoom. Being able to share the meeting live with stakeholders and to have an mp4 recording of the sessions to share with stakeholders who are unable to attend live allows us to conduct and promote our research in an efficient and effective manner.

Marketing Manager, Large Enterprise Media & Entertainment Company

Zoom Phone Customer Research

What features of Zoom Phone do you value the most when compared against Cisco Calling?

All-in-one (video, phone, chat) platform
91%
Simplified user experience
78%
Seamless integration with Zoom Meetings
70%
Audio quality
61%
Seamless administrative experience
52%
The ability to consolidate multiple carriers under Zoom
39%
Wide variety of deskphones and softphones supported
22%
Standards-based open platform
13%
Other
4%

Zoom Customer Statistic

83% of surveyed organizations who switched from Skype for Business said that Zoom’s meeting productivity is significantly better.

83%

Zoom Customer Research

Which of the following business challenges did you experience with your previous web conferencing solution?

Video & audio were unreliable
57%
Admin experience was difficult
39%
End users were unhappy
35%
Solution was difficult to navigate
29%
Couldn’t hold large meetings
28%
Difficult to meet with external parties
28%
My organization did not have a previous video communication solution
9%
Cost
2%
Other
5%


More to Explore



About Zoom

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems.

Zoom Website   Zoom Website