TechValidate Research on Zendesk Talk

104 TechFacts – Page 1 of 4


Zendesk Talk Customer Statistic

Reduced operating costs

69% of surveyed customers reduced their operating costs by 10%-75% or more with Zendesk Talk.

Zendesk Talk Customer Fact

Pakistan telecommunications services company benefits from Zendesk Talk

CEO reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

Norway media & entertainment company benefits from Zendesk Talk

Fredrik Myhre, Director of Customer Service, reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

Financial Services Company benefits from Zendesk Talk

CEO reports increasing agent productivity by 50-74%

Zendesk Talk Customer Fact

Distribution company benefits from Zendesk Talk

Sean McKeever, Manager of Support Services, reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

Canada media & entertainment company benefits from Zendesk Talk

President reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

Pipedrive benefits from Zendesk Talk

  • Fits into agent workflows
  • Doesn’t require training
  • Analyzes support activity across channels
  • All the features we want, none we don’t
  • Fast and easy to setup

Zendesk Talk Customer Fact

New Zealand transportation services company benefits from Zendesk Talk

Customer Service Manager reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

Denmark consumer services company benefits from Zendesk Talk

Director of Customer Services reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

German Financial Services Company benefits from Zendesk Talk

COO reports that Zendesk Talk has:

  • Improved support operations
  • Increased agent productivity
  • Enhanced reporting capabilities
  • Reduced costs
  • Boosted customer satisfaction

Zendesk Talk Customer Fact

Turkey health care company benefits from Zendesk Talk

Faith Ciftci, CEO, reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

Slovakian telecommunications services company benefits from Zendesk Talk

CEO reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

Swedish electronics company benefits from Zendesk Talk

CEO reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

Italian Healthcare Company benefits from Zendesk Talk

  • Fits into agent workflows
  • Doesn’t require training
  • Tracks phone conversations
  • Analyzes support activity across channels
  • Fast and easy to setup

Zendesk Talk Customer Fact

India computer software company benefits from Zendesk Talk

IT Manager reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

Belgian health care company benefits from Zendesk Talk

CTO reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

Israel financial services company benefits from Zendesk Talk

CTO reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

Software Company benefits from Zendesk Talk

CEO reports increasing agent productivity by 25-49%

Zendesk Talk Customer Fact

Spanish computer services company benefits from Zendesk Talk

VP of Customer Service reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

Polish computer software company benefits from Zendesk Talk

Tomasz Kopera, VP of Customer Service, reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

Healthcare company benefits from Zendesk Talk

CEO reports that Zendesk Talk has:

  • Improved our organization’s support operations
  • Allowed our team to increase agent productivity
  • Improved reporting capabilities
  • Reduced costs
  • Boosted customer satisfaction

Zendesk Talk Customer Fact

Medical organization benefits from Zendesk Talk

CTO reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

Australian health care company benefits from Zendesk Talk

IT Director reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

Real estate company benefits from Zendesk Talk

Rick Y, Chief Information Officer, reports that Zendesk Talk has helped their company:

  • Improve support operations
  • Increase agent productivity
  • Enhance reporting capabilities
  • Reduce costs
  • Boost customer satisfaction

Zendesk Talk Customer Fact

Brazilian software company benefits from Zendesk Talk

CEO reports increasing agent productivity by 10-24%.

Zendesk Talk Customer Fact

Retailer Taylor Stitch benefits from Zendesk Talk

  • Fits into agent workflows
  • Doesn’t require training
  • Tracks phone conversations
  • Analyzes support activity across channels
  • All the features we want, none we don’t
  • Fast and easy to setup

Zendesk Talk Customer Fact

Before Zendesk Talk, Australian health care company faced various problems

Customer Service Manager reports that prior to Zendesk Talk, their company struggled with:

  • wasting time transcribing phone calls
  • limited flexibility of their existing phone system
  • high costs of their existing phone system
  • monitoring phone calls from different countries

Zendesk Talk Customer Fact

Before Zendesk Talk, construction company faced various problems

IT Manager reports that prior to Zendesk Talk, their company struggled with:

  • wasting time transcribing phone calls
  • transparency into agent activity
  • limited flexibility of their existing phone system

Zendesk Talk Customer Fact

Government Agency benefits from Zendesk Talk

  • Fits into agent workflows
  • Doesn’t require training
  • Tracks phone conversations
  • Fast and easy to setup

Zendesk Talk Customer Fact

Before Zendesk Talk, educational institutional company faced various problems

CTO reports that prior to voice Zendesk Talk, they struggled with:

  • measuring and reporting on KPIs
  • transparency into agent activity
  • inconsistent customer support across channels
  • limited flexibility of their existing phone system



More Research on Zendesk Talk