TechValidate Research on Zendesk Talk


Zendesk Talk Customer Research

What are the key benefits you’ve found since implementing Zendesk Talk?

We got started quickly
56%
Our customer service has improved (first contact resolution, customer satisfaction, NPS)
34%
Our reporting is more accurate
34%
Our agents are more productive
27%
We have saved money
23%
We have reduced the number of vendors we manage
14%
Other
7%




About This Data

This data was sourced directly from verified users of Zendesk Talk by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

Respondent Details


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