TechValidate Research on Zendesk Talk


Zendesk Talk Customer Research

What were your primary reasons for selecting Zendesk Talk?

It is part of Zendesk, so it fits into agent workflows
79%
It makes it easy to keep track of phone conversations
59%
It is fast and easy to setup
49%
It is easy for our agents to use and doesn’t require training
46%
It makes it possible to analyze support activity across channels
30%
It is a fraction of the cost vs. other call center systems
28%
It has all of the features we want and none that we don’t
13%




About This Data

This data was sourced directly from verified users of Zendesk Talk by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

Respondent Details


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