TechValidate Research on Zendesk Talk


Zendesk Talk Customer Research

How does phone support benefit your organization?

Phone support builds customer confidence in our products & services
70%
We resolve complicated customer issues over the phone
63%
Phone support results in higher customer satisfaction than other support channels
61%
Phone support differentiates us competitively
29%
We use phone support as an opportunity to sell products or services
28%
We charge extra for premium phone support
8%




About This Data

This data was sourced directly from verified users of Zendesk Talk by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

Respondent Details


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