TechValidate Research on Zendesk Talk


Zendesk Talk Customer Research

What types of challenges did you face before selecting Zendesk Talk for phone support?

Inconsistent customer support across channels
45%
Wasted time transcribing or manually tracking calls
44%
Limited flexibility of existing phone systems
39%
Limited transparency into agent activity
38%
Difficulty measuring and reporting on KPIs
31%
High cost of existing phone systems
27%
Other
11%




About This Data

This data was sourced directly from verified users of Zendesk Talk by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

Respondent Details


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