Original Research on Zendesk Talk

Zendesk Talk Customer Statistic

Reduction of Operating Costs

63% of surveyed customers reduced their operating costs by 10-24% or more with Zendesk Talk.

Zendesk Talk Customer Research

What were your primary reasons for selecting Zendesk Talk?

It is part of Zendesk, so it fits into agent workflows	79%
It makes it easy to keep track of phone conversations	59%
It is fast and easy to setup	49%
It is easy for our agents to use and doesn’t require training	46%
It makes it possible to analyze support activity across channels	30%
It is a fraction of the cost vs. other call center systems	28%
It has all of the features we want and none that we don’t	13%

Zendesk Talk Customer Fact

R. David, VP of Services reports that Zendesk Talk:

Zendesk Talk Customer Research

What types of challenges did you face before selecting Zendesk Talk for phone support?

Inconsistent customer support across channels	45%
Wasted time transcribing or manually tracking calls	44%
Limited flexibility of existing phone systems	39%
Limited transparency into agent activity	38%
Difficulty measuring and reporting on KPIs	31%
High cost of existing phone systems	27%
Other	11%