TechValidate Research on Zendesk Talk

These pages present data that TechValidate has sourced via direct research with verified customers and users of Zendesk Talk. TechValidate stands behind the authenticity of all published data. Learn more »



331 Customers Surveyed

2,779 Data Points Collected

104 Published TechFacts

6 Published Charts



Selected Research Highlights


Zendesk Talk Customer Research

How does phone support benefit your organization?

Phone support builds customer confidence in our products & services
70%
We resolve complicated customer issues over the phone
63%
Phone support results in higher customer satisfaction than other support channels
61%
Phone support differentiates us competitively
29%
We use phone support as an opportunity to sell products or services
28%
We charge extra for premium phone support
8%

Zendesk Talk Customer Research

What are the key benefits you’ve found since implementing Zendesk Talk?

We got started quickly
56%
Our customer service has improved (first contact resolution, customer satisfaction, NPS)
34%
Our reporting is more accurate
34%
Our agents are more productive
27%
We have saved money
23%
We have reduced the number of vendors we manage
14%
Other
7%

Zendesk Talk Customer Fact

S Loyalty, a Hong Kong-based computer software company, sees benefits with Zendesk Talk

William Chan, Co-Founder, reports that Zendesk Talk:

  • Increases the productivity of their agents
  • Reduces cost
  • Reduces the number of vendors needed
  • Is quick to implement

Zendesk Talk Customer Testimonial

For both outbound sales and support, we rely on the phone system to be in touch with our customers. It is because of this that I’m almost unable to quantify the positive impact that Zendesk Talk has had, as we would not be able to live at all without our phones.

Mario Tasane, Manager, Customer Service/Support, Pipedrive



More to Explore



About Zendesk Talk

Zendesk Talk is cloud-based call center software seamlessly integrated with Zendesk. As a VoIP system, setup only takes a few minutes—there’s no need to hire additional technicians, retrain agents, or engage new vendors. The only thing a support team needs to get started is an internet connection, a headset, and ears that are ready to listen.

Zendesk Talk Website   Zendesk Website