331 Customers Surveyed
2,779 Data Points Collected
104 Published TechFacts
6 Published Charts
Zendesk Talk Customer Testimonial
In the peak period, we managed to respond to our customers through all channels including phone calls, where before Zendesk Talk we usually switched the phone lines off for extended periods of time as we could not manage the volumes. Also, we reduced the workflow by managing the multiple calls from the same customer even if they used different channels.
— Adriana Steward, Manager, Customer Service / Support, Arnotts
Zendesk Talk Customer Research
What were your primary reasons for selecting Zendesk Talk?
| It is part of Zendesk, so it fits into agent workflows |
|
|
| It makes it easy to keep track of phone conversations |
|
|
| It is fast and easy to setup |
|
|
| It is easy for our agents to use and doesn’t require training |
|
|
| It makes it possible to analyze support activity across channels |
|
|
| It is a fraction of the cost vs. other call center systems |
|
|
| It has all of the features we want and none that we don’t |
|
Zendesk Talk Customer Research
What were your primary reasons for selecting Zendesk Talk?
| It is part of Zendesk, so it fits into agent workflows |
|
|
| It makes it easy to keep track of phone conversations |
|
|
| It is fast and easy to setup |
|
|
| It is easy for our agents to use and doesn’t require training |
|
|
| It makes it possible to analyze support activity across channels |
|
|
| It is a fraction of the cost vs. other call center systems |
|
|
| It has all of the features we want and none that we don’t |
|
|
| Other |
|
Zendesk Talk Website Zendesk Website
