TechValidate Research on Zendesk Talk

These pages present data that TechValidate has sourced via direct research with verified customers and users of Zendesk Talk. TechValidate stands behind the authenticity of all published data. Learn more »



264 Customers Surveyed

2,247 Data Points Collected

104 Published TechFacts

6 Published Charts



Selected Research Highlights


Zendesk Talk Customer Statistic

Reduction of Operating Costs

63% of surveyed customers reduced their operating costs by 10-24% or more with Zendesk Talk.

Zendesk Talk Customer Research

What were your primary reasons for selecting Zendesk Talk?

It is part of Zendesk, so it fits into agent workflows
79%
It makes it easy to keep track of phone conversations
59%
It is fast and easy to setup
49%
It is easy for our agents to use and doesn’t require training
46%
It makes it possible to analyze support activity across channels
30%
It is a fraction of the cost vs. other call center systems
28%
It has all of the features we want and none that we don’t
13%

Zendesk Talk Customer Fact

Exceed Mobile HelpDesk sees benefits with Zendesk Talk

R. David, VP of Services reports that Zendesk Talk:

  • Increases the productivity of their agents
  • Reduces cost
  • Increases accuracy of reporting
  • Is quick to implement
  • Improves customer service

Zendesk Talk Customer Research

What types of challenges did you face before selecting Zendesk Talk for phone support?

Inconsistent customer support across channels
45%
Wasted time transcribing or manually tracking calls
44%
Limited flexibility of existing phone systems
39%
Limited transparency into agent activity
38%
Difficulty measuring and reporting on KPIs
31%
High cost of existing phone systems
27%
Other
11%


More to Explore



About Zendesk Talk

Zendesk Talk is cloud-based call center software seamlessly integrated with Zendesk. As a VoIP system, setup only takes a few minutes—there’s no need to hire additional technicians, retrain agents, or engage new vendors. The only thing a support team needs to get started is an internet connection, a headset, and ears that are ready to listen.

Zendesk Talk Website   Zendesk Website