331 Customers Surveyed
2,779 Data Points Collected
104 Published TechFacts
6 Published Charts
Zendesk Talk Customer Research
How does phone support benefit your organization?
| Phone support builds customer confidence in our products & services |
|
|
| We resolve complicated customer issues over the phone |
|
|
| Phone support results in higher customer satisfaction than other support channels |
|
|
| Phone support differentiates us competitively |
|
|
| We use phone support as an opportunity to sell products or services |
|
|
| We charge extra for premium phone support |
|
Zendesk Talk Customer Research
What are the key benefits you’ve found since implementing Zendesk Talk?
| We got started quickly |
|
|
| Our customer service has improved (first contact resolution, customer satisfaction, NPS) |
|
|
| Our reporting is more accurate |
|
|
| Our agents are more productive |
|
|
| We have saved money |
|
|
| We have reduced the number of vendors we manage |
|
|
| Other |
|
Zendesk Talk Customer Testimonial
For both outbound sales and support, we rely on the phone system to be in touch with our customers. It is because of this that I’m almost unable to quantify the positive impact that Zendesk Talk has had, as we would not be able to live at all without our phones.
— Mario Tasane, Manager, Customer Service/Support, Pipedrive
Zendesk Talk Website Zendesk Website
