TechValidate Research on Zendesk Talk

These pages present data that TechValidate has sourced via direct research with verified customers and users of Zendesk Talk. TechValidate stands behind the authenticity of all published data. Learn more »



331 Customers Surveyed

2,779 Data Points Collected

104 Published TechFacts

6 Published Charts



Selected Research Highlights


Zendesk Talk Customer Testimonial

Adapting to and Supporting Customer Needs

In the peak period, we managed to respond to our customers through all channels including phone calls, where before Zendesk Talk we usually switched the phone lines off for extended periods of time as we could not manage the volumes. Also, we reduced the workflow by managing the multiple calls from the same customer even if they used different channels.

Adriana Steward, Manager, Customer Service / Support, Arnotts

Zendesk Talk Customer Fact

Cube Web Solutions increased agent productivity by more than 75% with Zendesk Talk.

Zendesk Talk Customer Research

What were your primary reasons for selecting Zendesk Talk?

It is part of Zendesk, so it fits into agent workflows
79%
It makes it easy to keep track of phone conversations
59%
It is fast and easy to setup
49%
It is easy for our agents to use and doesn’t require training
46%
It makes it possible to analyze support activity across channels
30%
It is a fraction of the cost vs. other call center systems
28%
It has all of the features we want and none that we don’t
13%

Zendesk Talk Customer Research

What were your primary reasons for selecting Zendesk Talk?

It is part of Zendesk, so it fits into agent workflows
83%
It makes it easy to keep track of phone conversations
61%
It is fast and easy to setup
50%
It is easy for our agents to use and doesn’t require training
49%
It makes it possible to analyze support activity across channels
38%
It is a fraction of the cost vs. other call center systems
24%
It has all of the features we want and none that we don’t
15%
Other
4%


More to Explore



About Zendesk Talk

Zendesk Talk is cloud-based call center software seamlessly integrated with Zendesk. As a VoIP system, setup only takes a few minutes—there’s no need to hire additional technicians, retrain agents, or engage new vendors. The only thing a support team needs to get started is an internet connection, a headset, and ears that are ready to listen.

Zendesk Talk Website   Zendesk Website