Original Research on Zendesk Talk

Zendesk Talk Customer Research

What were your primary reasons for selecting Zendesk Talk?

It is part of Zendesk, so it fits into agent workflows	83%
It makes it easy to keep track of phone conversations	61%
It is fast and easy to setup	50%
It is easy for our agents to use and doesn’t require training	49%
It makes it possible to analyze support activity across channels	38%
It is a fraction of the cost vs. other call center systems	24%
It has all of the features we want and none that we don’t	15%
Other	4%

Zendesk Talk Customer Fact

French Food Company benefits from phone support with Zendesk Talk

CEO reports that Zendesk Talk phone support:

Zendesk Talk Customer Research

What are the key benefits you’ve found since implementing Zendesk Talk?

We got started quickly	56%
Our customer service has improved (first contact resolution, customer satisfaction, NPS)	34%
Our reporting is more accurate	34%
Our agents are more productive	27%
We have saved money	23%
We have reduced the number of vendors we manage	14%
Other	7%

Zendesk Talk Customer Fact

Aryan Liaghat, Director of Customer Service, reports that Zendesk Talk: