TechValidate Research on Zendesk Talk

These pages present data that TechValidate has sourced via direct research with verified customers and users of Zendesk Talk. TechValidate stands behind the authenticity of all published data. Learn more »

331 Customers Surveyed

2,779 Data Points Collected

104 Published TechFacts

6 Published Charts

Selected Research Highlights

Zendesk Talk Customer Fact

LifeTrak, a consumer products company, sees benefits with Zendesk Talk

IT Lead reports that Zendesk Talk:

  • Improves customer service
  • Reduces cost
  • Increases accuracy of reporting
  • Is quick to implement

Zendesk Talk Customer Research

What are the key benefits you’ve found since implementing Zendesk Talk?

We got started quickly
Our customer service has improved (first contact resolution, customer satisfaction, NPS)
Our reporting is more accurate
Our agents are more productive
We have saved money
We have reduced the number of vendors we manage

Zendesk Talk Customer Fact

Consumer Products Company benefits from phone support with Zendesk Talk

CEO reports that Zendesk Talk phone support:

  • Receives higher customer satisfaction than other support channels
  • Builds customer confidence
  • Resolves complicated customer issues faster
  • Differentiates them competitively

Zendesk Talk Customer Research

What were your primary reasons for selecting Zendesk Talk?

It is part of Zendesk, so it fits into agent workflows
It makes it easy to keep track of phone conversations
It is fast and easy to setup
It is easy for our agents to use and doesn’t require training
It makes it possible to analyze support activity across channels
It is a fraction of the cost vs. other call center systems
It has all of the features we want and none that we don’t

More to Explore

About Zendesk Talk

Zendesk Talk is cloud-based call center software seamlessly integrated with Zendesk. As a VoIP system, setup only takes a few minutes—there’s no need to hire additional technicians, retrain agents, or engage new vendors. The only thing a support team needs to get started is an internet connection, a headset, and ears that are ready to listen.

Zendesk Talk Website   Zendesk Website