331 Customers Surveyed
2,779 Data Points Collected
104 Published TechFacts
6 Published Charts
Zendesk Talk Customer Research
What are the key benefits you’ve found since implementing Zendesk Talk?
| We got started quickly |
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| Our customer service has improved (first contact resolution, customer satisfaction, NPS) |
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| Our reporting is more accurate |
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| Our agents are more productive |
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| We have saved money |
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| We have reduced the number of vendors we manage |
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| Other |
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Zendesk Talk Customer Testimonial
With the integration of Zendesk and Zendesk Talk, we’re able to reduce the number of customer service platforms from multiple into just working within one. Keeping track of customers and customer representatives is easier than ever before.
— Howard Choi, COO / Operations Executive, Golfio Inc.
Zendesk Talk Customer Research
What were your primary reasons for selecting Zendesk Talk?
| It is part of Zendesk, so it fits into agent workflows |
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| It makes it easy to keep track of phone conversations |
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| It is fast and easy to setup |
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| It is easy for our agents to use and doesn’t require training |
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| It makes it possible to analyze support activity across channels |
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| It is a fraction of the cost vs. other call center systems |
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| It has all of the features we want and none that we don’t |
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Zendesk Talk Website Zendesk Website
