TechValidate Research on Zendesk Talk

These pages present data that TechValidate has sourced via direct research with verified customers and users of Zendesk Talk. TechValidate stands behind the authenticity of all published data. Learn more »



331 Customers Surveyed

2,779 Data Points Collected

104 Published TechFacts

6 Published Charts



Selected Research Highlights


Zendesk Talk Customer Research

What were your primary reasons for selecting Zendesk Talk?

It is part of Zendesk, so it fits into agent workflows
83%
It makes it easy to keep track of phone conversations
61%
It is fast and easy to setup
50%
It is easy for our agents to use and doesn’t require training
49%
It makes it possible to analyze support activity across channels
38%
It is a fraction of the cost vs. other call center systems
24%
It has all of the features we want and none that we don’t
15%
Other
4%

Zendesk Talk Customer Fact

French Food Company benefits from phone support with Zendesk Talk

CEO reports that Zendesk Talk phone support:

  • Builds customer confidence
  • Resolves complicated customer issues faster
  • Increases the opportunity to sell products or services

Zendesk Talk Customer Research

What are the key benefits you’ve found since implementing Zendesk Talk?

We got started quickly
56%
Our customer service has improved (first contact resolution, customer satisfaction, NPS)
34%
Our reporting is more accurate
34%
Our agents are more productive
27%
We have saved money
23%
We have reduced the number of vendors we manage
14%
Other
7%

Zendesk Talk Customer Fact

ChimpChange, a mobile banking company, sees benefits with Zendesk Talk

Aryan Liaghat, Director of Customer Service, reports that Zendesk Talk:

  • Improves customer service
  • Reduces cost
  • Increases accuracy of reporting
  • Is quick to implement
  • Reduces the number of vendors needed


More to Explore



About Zendesk Talk

Zendesk Talk is cloud-based call center software seamlessly integrated with Zendesk. As a VoIP system, setup only takes a few minutes—there’s no need to hire additional technicians, retrain agents, or engage new vendors. The only thing a support team needs to get started is an internet connection, a headset, and ears that are ready to listen.

Zendesk Talk Website   Zendesk Website