TechValidate Research on The Zendesk Suite

These pages present data that TechValidate has sourced via direct research with verified customers and users of The Zendesk Suite. TechValidate stands behind the authenticity of all published data. Learn more »



578 Customers Surveyed

5,589 Data Points Collected

39 Published TechFacts

2 Published Charts



Selected Research Highlights


The Zendesk Suite Customer Research

Top 3 Benefits since adding The Suite

What was the primary benefit since implementing The Suite?

Our customer service has improved (first response times, customer satisfaction, etc.)
65%
Our agents are more productive
51%
Our reporting is now integrated and more accurate across all channels
49%

The Zendesk Suite Customer Research

Positive Improvements Since Deploying

In what specific metrics have you seen positive improvements since deploying The Suite?

Customer Satisfaction
60%
First Reply Time
47%
Resolution Time
43%
Agent Satisfaction
42%
Average Handle Time
25%
Requester Wait Time
21%

The Zendesk Suite Customer Testimonial

The Zendesk Suite has given us much better ticket handling, improved ability to track products and issues, visibility of customer’s previous Chat & Ticket history to better assist current customers. The BIGGEST improvement is Chat as it is FAR more sophisticated and capable than the previous system.

Manager, Customer Service / Support, Small Business Electronics Company

The Zendesk Suite Customer Statistic

Increased Agent Productivity

51% of surveyed organizations have experienced increased agent productivity since implementing The Suite.

51%


More to Explore