TechValidate Research on Zendesk Sell

39 TechFacts – Page 1 of 2


Zendesk Sell Customer Statistic

84% of sales teams have experienced one of the following benefits since implementing Zendesk Sell:

  • Better management of sales activity and next steps
  • Less time logging emails
  • Less time creating lists and reports
  • Less time doing data entry
86%

Zendesk Sell Customer Statistic

84% of customers have experienced one of the following benefits since implementing Zendesk Sell:

  • High rep adoption
  • More productive sales team
  • More accurate reporting
  • Up and running quickly
84%

Zendesk Sell Customer Statistic

83% of customers choose Zendesk Sell because it is easy for sales reps to use, it makes it easy to keep track of sales activity, it is a lower cost than other CRM systems, or because it is fast and easy to set-up.

83%

Zendesk Sell Customer Statistic

80% of customers faced one of the following challenges before selecting Zendesk Sell:

  • Wasted time tracking sales activity
  • Inconsistent sales process
  • Poor pipeline visibility
  • Difficulty measuring and reporting on sales performance
80%

Zendesk Sell Customer Statistic

70% of surveyed organizations deployed Zendesk Sell in under 7 days.

70%

Zendesk Sell Customer Fact

INTERMIND’s sales team experienced less time doing data entry, better management of sales activity and next steps, spending time with the right prospects, less time creating lists and reports, more productive on the go, and clear connection with tickets in support. We can realize up-sale opportunity since using Zendesk Sell.

Zendesk Sell Customer Fact

Boomer Consulting, Inc. selected Zendesk Sell because it is easy for our sales reps to use, it makes it easy to keep track of sales activity, it has all of the features we want and none that we don’t, it is fast and easy to set-up, and we put together a list of things we needed from a CRM system and it literally checked every box we needed.

Zendesk Sell Customer Statistic

29% of surveyed organizations selected Zendesk Sell because it is a lower cost than other CRM systems.

Zendesk Sell Customer Statistic

52% of surveyed organizations selected Zendesk Sell because it makes it easy to keep track of sales activity.

Zendesk Sell Customer Statistic

53% of surveyed organizations selected Zendesk Sell because it is easy for our sales reps to use.

53%

Zendesk Sell Customer Statistic

49% of surveyed organizations estimate Zendesk Sell had a 10-25% or more impact on their growth rate.

Zendesk Sell Customer Satisfaction

74% of surveyed organizations are likely to recommend Zendesk Sell.*

74%

Zendesk Sell Customer Satisfaction Rating

A Sales Manager at a small business computer software company:

With our entire team working remotely, this is the perfect way to stay on the same page and keep us unified as an organization.

Zendesk Sell Customer Testimonial

Running a business is tough. Zendesk Sell is literally like having a second brain or an assistant. I know everything I need to know is in there, and it will remind me and keep me on track to help close deals.

Russell Anderson-Williams, Business Director, The Prezenter

Zendesk Sell Customer Testimonial

We switched from manually running campaigns every 3-4 weeks to being able to easily get the list for that campaign and fire off all the sales emails we need to in hours instead of days.

Sales Director, Non-Profit

Zendesk Sell Customer Satisfaction Rating

Francisco Cruz, a General Sales Manager at Aliera Healthcare, would be very likely to recommend Zendesk Sell for this reason:

Zendesk has been at the core of growing our relationships with our brokers and deals. Zendesk Sell is easy to use and robust with all its features.

Zendesk Sell Customer Testimonial

Zendesk Sell has helped me grow my startup business by providing visibility into my pipeline and tracking closing ratios. I have been able to communicate more effectively with prospects and increased my closing percentages by 20%.

Brandon Burchard, Owner, Lotus Solutions Group

Zendesk Sell Customer Testimonial

It’s intuitive and VERY easy to customize for all the details and information about accounts that I need to capture that most traditional businesses don’t need.

Sales Representative, Small Business Consumer Products Company

Zendesk Sell Customer Testimonial

Tracking the leads allows me to have vision of the teams activity and offer support on deals where required. It also allows us to see the status of an order at any point.

Colin McLauchlin, Owner, Save Juice

Zendesk Sell Customer Testimonial

We use Zendesk Sell all day, every day. All our sales are logged through here along with every call. Our sales engineers use the filtering system to find all the clients in an area to visit. The app is brilliant. Zendesk Sell is perfect for keeping on top of our tasks and I don’t know how we would manage without it now.

Sara Hunter, Administrative Director, Autoline

Zendesk Sell Customer Testimonial

I’ve been able to swiftly and precisely manage a lead funnel entirely on my own for my entire company. I was able to save money paid to a virtual assistant because Sell has made it so easy for me to manage my sales pipeline on my own.

Owner, Small Business Media & Entertainment Company

Zendesk Sell Customer Testimonial

It has allowed us to adapt the system to our data requirements and to process and keep track of multiple clients along with an easy-to-follow trail of contact and sales. I estimate this has increased our sales productivity by at least 50%.

Ross Welburn, Researcher, BWB Limited

Zendesk Sell Customer Testimonial

When reps use the tool, it makes a huge impact on visibility and reporting. We absolutely love the new dashboards on activity landing page!

Mariana Cervelleira, Sales Manager, Event Horizon Technologies Inc

Zendesk Sell Customer Testimonial

100% of our team is fully bought-in to Zendesk Sell. From the very beginning we were able to get excitement generated and once we rolled it out even our consultants, who are normally apprehensive about CRM systems, were ready to get in and use it. We have higher visibility throughout our sales process and more accurate and updated information on each of our deals.

Deanna Perkins, Solutions Advisor, Boomer Consulting, Inc.

Zendesk Sell Customer Statistic

80% of organizations agreed with the following statement:

“Zendesk Sell has improved our sales productivity.”

Zendesk Sell Customer Statistic

64% of surveyed IT organizations estimate Zendesk Sell has had a 10-25% or more impact on their sales rep productivity.

Zendesk Sell Customer Statistic

49% of surveyed organizations estimate Zendesk Sell had a 10-25% or more impact on their growth rate.

Zendesk Sell Customer Statistic

63% of surveyed organizations’ sales team experienced better management of sales activity and next steps since using Zendesk Sell.

Zendesk Sell Customer Statistic

44% of surveyed organizations realized a more productive sales team since implementing Zendesk Sell.

Zendesk Sell Customer Statistic

48% of surveyed organizations realized more accurate reporting since implementing Zendesk Sell.




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