TechValidate Research on Zendesk Sell

6 Case Studies


Zendesk Sell Case Study

Intermind

Introduction

This case study of Intermind is based on a March 2019 survey of Zendesk Sell customers by TechValidate, a 3rd-party research service.

“Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation.”

Challenges

The business challenges that led Intermind to evaluate and ultimately select Zendesk Sell:

  • Inconsistent sales process
  • Poor pipeline visibility
  • Difficulty measuring and reporting on sales performance
  • Limited transparency into sales rep activity
  • Low CRM user adoption
  • Poor data quality
  • No integration with Zendesk

Key Functionality

The primary reasons Intermind selected Zendesk Sell include:

  • It is part of Zendesk, and we wanted an all-in-one solution

Results

Intermind achieved the following results with Zendesk Sell:

  • Benefits their organization realized since implementing Zendesk Sell:
    • More productive sales team
    • More accurate reporting
    • Up and running quickly
    • High sales rep adoption rate
  • Sales team experienced the following since using Zendesk Sell:
    • Less time doing data entry
    • Better management of sales activity and next steps
    • Spending time with the right prospects
    • Less time creating lists and reports
    • More productive on the go
    • Clear connection with tickets in support. We can realize an up-sale opportunity
  • Zendesk Sell had a 25-50% impact on their growth rate.
  • Zendesk Sell has had a 25-50% impact on their sales rep productivity.
  • Took 1-3 days to deploy Zendesk Sell.

Zendesk Sell Case Study

The Prezenter

Introduction

This case study of The Prezenter is based on a March 2019 survey of Zendesk Sell customers by TechValidate, a 3rd-party research service.

“Running a business is tough. Zendesk Sell is literally like having a second brain or an assistant. I know everything I need to know is in there, and it will remind me and keep me on track to help close deals. Couldn’t be without it.”

Challenges

The business challenges that led The Prezenter to evaluate and ultimately select Zendesk Sell:

  • Poor pipeline visibility

Key Functionality

The primary reasons The Prezenter selected Zendesk Sell include:

  • It makes it easy to keep track of sales activity
  • It is a lower cost than other CRM systems
  • It is fast and easy to set-up

Results

The Prezenter achieved the following results with Zendesk Sell:

  • Benefits their organization realized since implementing Zendesk Sell:
    • Better sales experience for their customers
    • Up and running quickly
    • Higher win rates
  • Sales team experienced the following since using Zendesk Sell:
    • Less time logging emails
    • Less time logging phone calls
    • Less time doing data entry
    • Better management of sales activity and next steps
    • Spending time with the right prospects
    • Less time creating lists and reports
    • More productive on the go
  • Zendesk Sell had a More than 50% impact on their growth rate.
  • Zendesk Sell has had a more than 50% impact on their sales rep productivity.
  • Took <1 day to deploy Zendesk Sell.

Zendesk Sell Case Study

Orca Health

Introduction

This case study of Orca Health is based on a March 2019 survey of Zendesk Sell customers by TechValidate, a 3rd-party research service.

“Zendesk Sell has had a dramatic effect on our sales output, sales analytics, and sales reporting. We would, and we do, recommend it to anyone looking for a higher output across their sales efforts.”

Challenges

The business challenges that led Orca Health to evaluate and ultimately select Zendesk Sell:

  • Wasted time tracking sales activity
  • Inconsistent sales process
  • Poor pipeline visibility
  • Difficulty measuring and reporting on sales performance
  • Limited transparency into sales rep activity
  • Low CRM user adoption
  • Poor data quality

Key Functionality

The primary reasons Orca Health Zendesk Sell include:

  • It is easy for our sales reps to use
  • It enables them to analyze sales performance
  • It is part of Zendesk, and we wanted an all-in-one solution

Results

Orca Health achieved the following results with Zendesk Sell:

  • Benefits their organization realized since implementing Zendesk Sell:
    • More productive sales team
    • More accurate reporting
  • Sales team experienced the following since using Zendesk Sell:
    • Less time logging emails
    • Better management of sales activity and next steps
    • Less time creating lists and reports
  • Zendesk Sell had a More than 50% impact on their growth rate.
  • Zendesk Sell has had a more than 50% impact on their sales rep productivity.
  • Took <1 day to deploy Zendesk Sell.

Zendesk Sell Case Study

Crowdhelix

Introduction

This case study of Crowdhelix is based on a March 2019 survey of Zendesk Sell customers by TechValidate, a 3rd-party research service.

“Zendesk Sell allows our entire team to have access to the live data they need to do their work, in the configurations they individually need, and without having to spend valuable time generating reports. As such, it has had a very positive impact on our overall productivity and efficiency.”

Challenges

The business challenges that led Crowdhelix to evaluate and ultimately select Zendesk Sell:

  • Inconsistent sales process
  • Poor pipeline visibility
  • Difficulty measuring and reporting on sales performance
  • Poor data quality

Key Functionality

The primary reasons Crowdhelix selected Zendesk Sell include:

  • It is easy for our sales reps to use
  • It makes it easy to keep track of sales activity
  • It enables them to analyze sales performance

Results

Crowdhelix achieved the following results with Zendesk Sell:

  • Benefits their organization realized since implementing Zendesk Sell:
    • More productive sales team
    • More accurate reporting
    • Better sales experience for their customers
  • Sales team experienced the following since using Zendesk Sell:
    • Less time doing data entry
    • Better management of sales activity and next steps
    • Less time creating lists and reports
  • Zendesk Sell had a 10-25% impact on their growth rate.
  • Zendesk Sell has had a 10-25% impact on their sales rep productivity.
  • Took more than 7 days to deploy Zendesk Sell.

Zendesk Sell Case Study

Miniempaques

Introduction

This case study of Miniempaques is based on a March 2019 survey of Zendesk Sell customers by TechValidate, a 3rd-party research service.

“Zendesk Sell has been a core element on the growth of our sales and activity of our team. It has been part of the 10% increase of new clients and 25% of sales growth.”

Challenges

The business challenges that led Miniempaques to evaluate and ultimately select Zendesk Sell:

  • Inconsistent sales process
  • Poor pipeline visibility
  • Limited transparency into sales rep activity
  • Low CRM user adoption

Key Functionality

The primary reasons Miniempaques selected Zendesk Sell include:
  • It makes it easy to keep track of sales activity
  • It enables them to analyze sales performance
  • It is a lower cost than other CRM systems
  • It is fast and easy to set-up

Results

Miniempaques achieved the following results with Zendesk Sell:

  • Benefits their organization realized since implementing Zendesk Sell:
    • More productive sales team
    • More accurate reporting
    • Up and running quickly
    • High sales rep adoption rate
    • Faster sales cycles
  • Sales team experienced the following since using Zendesk Sell:
    • Less time logging emails
    • Less time doing data entry
    • Better management of sales activity and next steps
    • Spending time with the right prospects
  • Zendesk Sell had a 5-10% impact on their growth rate.
  • Zendesk Sell has had a 10-25% impact on their sales rep productivity.
  • Took 1-3 days to deploy Zendesk Sell.

Zendesk Sell Case Study

Seghetti, Waxler, Castillo & Gonzalez

Introduction

This case study of Seghetti, Waxler, Castillo & Gonzalez is based on a March 2019 survey of Zendesk Sell customers by TechValidate, a 3rd-party research service.

“Sell has had an incredible impact on sales performance for our accounting firm. We’ve increase firm revenue over 15% since adoption 6 months ago. Our close rate is over 80%. We attribute a great deal of our positive performance to our improved sales process, starting with the implementation of Sell.”

Challenges

The business challenges that led Seghetti, Waxler, Castillo & Gonzalez to evaluate and ultimately select Zendesk Sell:

  • Wasted time tracking sales activity
  • Inconsistent sales process
  • Poor pipeline visibility
  • Difficulty measuring and reporting on sales performance
  • Low CRM user adoption

Key Functionality

The primary reasons Seghetti, Waxler, Castillo & Gonzalez selected Zendesk Sell include:

  • It is easy for our sales reps to use
  • It makes it easy to keep track of sales activity
  • It enables them to analyze sales performance
  • It is fast and easy to set-up

Results

Seghetti, Waxler, Castillo & Gonzalez achieved the following results with Zendesk Sell:

  • Benefits their organization realized since implementing Zendesk Sell:
    • More productive sales team
    • More accurate reporting
    • Better sales experience for their customers
    • High sales rep adoption rate
    • Faster sales cycles
    • Higher win rates
  • Sales team experienced the following since using Zendesk Sell:
    • Better management of sales activity and next steps
    • Spending time with the right prospects
    • Less time creating lists and reports
  • Zendesk Sell had a 25-50% impact on their growth rate.
  • Zendesk Sell has had a 25-50% impact on their sales rep productivity.
  • Took 1-3 days to deploy Zendesk Sell.



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