Original Research on Zendesk Sell

Zendesk Sell Case Study

The Prezenter

Introduction

This case study of The Prezenter is based on a March 2019 survey of Zendesk Sell customers by TechValidate, a 3rd-party research service.

“Running a business is tough. Zendesk Sell is literally like having a second brain or an assistant. I know everything I need to know is in there, and it will remind me and keep me on track to help close deals. Couldn’t be without it.”

Challenges

The business challenges that led The Prezenter to evaluate and ultimately select Zendesk Sell:

Poor pipeline visibility

Key Functionality

The primary reasons The Prezenter selected Zendesk Sell include:

It makes it easy to keep track of sales activity
It is a lower cost than other CRM systems
It is fast and easy to set-up

Results

The Prezenter achieved the following results with Zendesk Sell:

Benefits their organization realized since implementing Zendesk Sell:
- Better sales experience for their customers
- Up and running quickly
- Higher win rates
Sales team experienced the following since using Zendesk Sell:
- Less time logging emails
- Less time logging phone calls
- Less time doing data entry
- Better management of sales activity and next steps
- Spending time with the right prospects
- Less time creating lists and reports
- More productive on the go
Zendesk Sell had a More than 50% impact on their growth rate.
Zendesk Sell has had a more than 50% impact on their sales rep productivity.
Took <1 day to deploy Zendesk Sell.

Zendesk Sell Customer Satisfaction Rating

Tyler Hoffarth, a CEO at Unleashed Auto Care:

Zendesk Sell Customer Research

Which of the following has your sales team experienced since using Zendesk Sell?

Better management of sales activity and next steps	63%
Less time logging emails	38%
Less time creating lists and reports	37%
Less time doing data entry	35%
More productive on the go	29%
Less time logging phone calls	26%
Spending time with the right prospects	25%

Zendesk Sell Customer Testimonial

Tracking the leads allows me to have vision of the teams activity and offer support on deals where required. It also allows us to see the status of an order at any point.

— Colin McLauchlin, Owner, Save Juice

Zendesk Sell Case Study

Seghetti, Waxler, Castillo & Gonzalez

Introduction

This case study of Seghetti, Waxler, Castillo & Gonzalez is based on a March 2019 survey of Zendesk Sell customers by TechValidate, a 3rd-party research service.

“Sell has had an incredible impact on sales performance for our accounting firm. We’ve increase firm revenue over 15% since adoption 6 months ago. Our close rate is over 80%. We attribute a great deal of our positive performance to our improved sales process, starting with the implementation of Sell.”

Challenges

The business challenges that led Seghetti, Waxler, Castillo & Gonzalez to evaluate and ultimately select Zendesk Sell:

Wasted time tracking sales activity
Inconsistent sales process
Poor pipeline visibility
Difficulty measuring and reporting on sales performance
Low CRM user adoption

Key Functionality

The primary reasons Seghetti, Waxler, Castillo & Gonzalez selected Zendesk Sell include:

It is easy for our sales reps to use
It makes it easy to keep track of sales activity
It enables them to analyze sales performance
It is fast and easy to set-up

Results

Seghetti, Waxler, Castillo & Gonzalez achieved the following results with Zendesk Sell:

Benefits their organization realized since implementing Zendesk Sell:
- More productive sales team
- More accurate reporting
- Better sales experience for their customers
- High sales rep adoption rate
- Faster sales cycles
- Higher win rates
Sales team experienced the following since using Zendesk Sell:
- Better management of sales activity and next steps
- Spending time with the right prospects
- Less time creating lists and reports
Zendesk Sell had a 25-50% impact on their growth rate.
Zendesk Sell has had a 25-50% impact on their sales rep productivity.
Took 1-3 days to deploy Zendesk Sell.

Zendesk Sell Customer Research

What challenges did you face before selecting Zendesk Sell?

Poor pipeline visibility	52%
Inconsistent sales process	42%
Wasted time tracking sales activity	41%
Difficulty measuring and reporting on sales performance	36%
Limited transparency into sales rep activity	31%
Low CRM user adoption	28%
Poor data quality	28%

TechValidate Research on Zendesk Sell

These pages present data that TechValidate has sourced via direct research with verified customers and users of Zendesk Sell. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

The Prezenter

Introduction

Challenges

Key Functionality

Results

Company Profile

Seghetti, Waxler, Castillo & Gonzalez

Introduction

Challenges

Key Functionality

Results

Company Profile

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