TechValidate Research on Zendesk Sell

These pages present data that TechValidate has sourced via direct research with verified customers and users of Zendesk Sell. TechValidate stands behind the authenticity of all published data. Learn more »



789 Customers Surveyed

6,174 Data Points Collected

39 Published TechFacts

3 Published Charts

6 Published Case Studies



Selected Research Highlights


Zendesk Sell Customer Testimonial

We switched from manually running campaigns every 3-4 weeks to being able to easily get the list for that campaign and fire off all the sales emails we need to in hours instead of days.

Sales Director, Non-Profit

Zendesk Sell Customer Research

What challenges did you face before selecting Zendesk Sell?

Poor pipeline visibility
52%
Inconsistent sales process
42%
Wasted time tracking sales activity
41%
Difficulty measuring and reporting on sales performance
36%
Limited transparency into sales rep activity
31%
Low CRM user adoption
28%
Poor data quality
28%

Zendesk Sell Case Study

The Prezenter

Introduction

This case study of The Prezenter is based on a March 2019 survey of Zendesk Sell customers by TechValidate, a 3rd-party research service.

“Running a business is tough. Zendesk Sell is literally like having a second brain or an assistant. I know everything I need to know is in there, and it will remind me and keep me on track to help close deals. Couldn’t be without it.”

Challenges

The business challenges that led The Prezenter to evaluate and ultimately select Zendesk Sell:

  • Poor pipeline visibility

Key Functionality

The primary reasons The Prezenter selected Zendesk Sell include:

  • It makes it easy to keep track of sales activity
  • It is a lower cost than other CRM systems
  • It is fast and easy to set-up

Results

The Prezenter achieved the following results with Zendesk Sell:

  • Benefits their organization realized since implementing Zendesk Sell:
    • Better sales experience for their customers
    • Up and running quickly
    • Higher win rates
  • Sales team experienced the following since using Zendesk Sell:
    • Less time logging emails
    • Less time logging phone calls
    • Less time doing data entry
    • Better management of sales activity and next steps
    • Spending time with the right prospects
    • Less time creating lists and reports
    • More productive on the go
  • Zendesk Sell had a More than 50% impact on their growth rate.
  • Zendesk Sell has had a more than 50% impact on their sales rep productivity.
  • Took <1 day to deploy Zendesk Sell.

Zendesk Sell Customer Research

What benefits has your organization realized since implementing Zendesk Sell?

More accurate reporting
48%
More productive sales team
44%
Up and running quickly
32%
Better sales experience for our customers
20%
High sales rep adoption rate
18%
Faster sales cycles
13%
Higher win rates
11%
Lower costs
11%

Zendesk Sell Customer Statistic

49% of surveyed organizations estimate Zendesk Sell had a 10-25% or more impact on their growth rate.

Zendesk Sell Case Study

Orca Health

Introduction

This case study of Orca Health is based on a March 2019 survey of Zendesk Sell customers by TechValidate, a 3rd-party research service.

“Zendesk Sell has had a dramatic effect on our sales output, sales analytics, and sales reporting. We would, and we do, recommend it to anyone looking for a higher output across their sales efforts.”

Challenges

The business challenges that led Orca Health to evaluate and ultimately select Zendesk Sell:

  • Wasted time tracking sales activity
  • Inconsistent sales process
  • Poor pipeline visibility
  • Difficulty measuring and reporting on sales performance
  • Limited transparency into sales rep activity
  • Low CRM user adoption
  • Poor data quality

Key Functionality

The primary reasons Orca Health Zendesk Sell include:

  • It is easy for our sales reps to use
  • It enables them to analyze sales performance
  • It is part of Zendesk, and we wanted an all-in-one solution

Results

Orca Health achieved the following results with Zendesk Sell:

  • Benefits their organization realized since implementing Zendesk Sell:
    • More productive sales team
    • More accurate reporting
  • Sales team experienced the following since using Zendesk Sell:
    • Less time logging emails
    • Better management of sales activity and next steps
    • Less time creating lists and reports
  • Zendesk Sell had a More than 50% impact on their growth rate.
  • Zendesk Sell has had a more than 50% impact on their sales rep productivity.
  • Took <1 day to deploy Zendesk Sell.


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