TechValidate Research on Zendesk Sell

These pages present data that TechValidate has sourced via direct research with verified customers and users of Zendesk Sell. TechValidate stands behind the authenticity of all published data. Learn more »



1,089 Customers Surveyed

7,294 Data Points Collected

39 Published TechFacts

3 Published Charts

6 Published Case Studies



Selected Research Highlights


Zendesk Sell Case Study

Crowdhelix

Introduction

This case study of Crowdhelix is based on a March 2019 survey of Zendesk Sell customers by TechValidate, a 3rd-party research service.

“Zendesk Sell allows our entire team to have access to the live data they need to do their work, in the configurations they individually need, and without having to spend valuable time generating reports. As such, it has had a very positive impact on our overall productivity and efficiency.”

Challenges

The business challenges that led Crowdhelix to evaluate and ultimately select Zendesk Sell:

  • Inconsistent sales process
  • Poor pipeline visibility
  • Difficulty measuring and reporting on sales performance
  • Poor data quality

Key Functionality

The primary reasons Crowdhelix selected Zendesk Sell include:

  • It is easy for our sales reps to use
  • It makes it easy to keep track of sales activity
  • It enables them to analyze sales performance

Results

Crowdhelix achieved the following results with Zendesk Sell:

  • Benefits their organization realized since implementing Zendesk Sell:
    • More productive sales team
    • More accurate reporting
    • Better sales experience for their customers
  • Sales team experienced the following since using Zendesk Sell:
    • Less time doing data entry
    • Better management of sales activity and next steps
    • Less time creating lists and reports
  • Zendesk Sell had a 10-25% impact on their growth rate.
  • Zendesk Sell has had a 10-25% impact on their sales rep productivity.
  • Took more than 7 days to deploy Zendesk Sell.

Zendesk Sell Customer Fact

INTERMIND’s sales team experienced less time doing data entry, better management of sales activity and next steps, spending time with the right prospects, less time creating lists and reports, more productive on the go, and clear connection with tickets in support. We can realize up-sale opportunity since using Zendesk Sell.

Zendesk Sell Customer Research

Which of the following has your sales team experienced since using Zendesk Sell?

Better management of sales activity and next steps
63%
Less time logging emails
38%
Less time creating lists and reports
37%
Less time doing data entry
35%
More productive on the go
29%
Less time logging phone calls
26%
Spending time with the right prospects
25%

Zendesk Sell Customer Research

What benefits has your organization realized since implementing Zendesk Sell?

More accurate reporting
48%
More productive sales team
44%
Up and running quickly
32%
Better sales experience for our customers
20%
High sales rep adoption rate
18%
Faster sales cycles
13%
Higher win rates
11%
Lower costs
11%

Zendesk Sell Customer Testimonial

Zendesk Sell has helped me grow my startup business by providing visibility into my pipeline and tracking closing ratios. I have been able to communicate more effectively with prospects and increased my closing percentages by 20%.

Brandon Burchard, Owner, Lotus Solutions Group

Zendesk Sell Case Study

Miniempaques

Introduction

This case study of Miniempaques is based on a March 2019 survey of Zendesk Sell customers by TechValidate, a 3rd-party research service.

“Zendesk Sell has been a core element on the growth of our sales and activity of our team. It has been part of the 10% increase of new clients and 25% of sales growth.”

Challenges

The business challenges that led Miniempaques to evaluate and ultimately select Zendesk Sell:

  • Inconsistent sales process
  • Poor pipeline visibility
  • Limited transparency into sales rep activity
  • Low CRM user adoption

Key Functionality

The primary reasons Miniempaques selected Zendesk Sell include:
  • It makes it easy to keep track of sales activity
  • It enables them to analyze sales performance
  • It is a lower cost than other CRM systems
  • It is fast and easy to set-up

Results

Miniempaques achieved the following results with Zendesk Sell:

  • Benefits their organization realized since implementing Zendesk Sell:
    • More productive sales team
    • More accurate reporting
    • Up and running quickly
    • High sales rep adoption rate
    • Faster sales cycles
  • Sales team experienced the following since using Zendesk Sell:
    • Less time logging emails
    • Less time doing data entry
    • Better management of sales activity and next steps
    • Spending time with the right prospects
  • Zendesk Sell had a 5-10% impact on their growth rate.
  • Zendesk Sell has had a 10-25% impact on their sales rep productivity.
  • Took 1-3 days to deploy Zendesk Sell.


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