TechValidate Research on Zendesk Sell

These pages present data that TechValidate has sourced via direct research with verified customers and users of Zendesk Sell. TechValidate stands behind the authenticity of all published data. Learn more »



789 Customers Surveyed

6,174 Data Points Collected

39 Published TechFacts

3 Published Charts

6 Published Case Studies



Selected Research Highlights


Zendesk Sell Customer Statistic

80% of customers faced one of the following challenges before selecting Zendesk Sell:

  • Wasted time tracking sales activity
  • Inconsistent sales process
  • Poor pipeline visibility
  • Difficulty measuring and reporting on sales performance
80%

Zendesk Sell Customer Testimonial

It’s intuitive and VERY easy to customize for all the details and information about accounts that I need to capture that most traditional businesses don’t need.

Sales Representative, Small Business Consumer Products Company

Zendesk Sell Case Study

Intermind

Introduction

This case study of Intermind is based on a March 2019 survey of Zendesk Sell customers by TechValidate, a 3rd-party research service.

“Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation.”

Challenges

The business challenges that led Intermind to evaluate and ultimately select Zendesk Sell:

  • Inconsistent sales process
  • Poor pipeline visibility
  • Difficulty measuring and reporting on sales performance
  • Limited transparency into sales rep activity
  • Low CRM user adoption
  • Poor data quality
  • No integration with Zendesk

Key Functionality

The primary reasons Intermind selected Zendesk Sell include:

  • It is part of Zendesk, and we wanted an all-in-one solution

Results

Intermind achieved the following results with Zendesk Sell:

  • Benefits their organization realized since implementing Zendesk Sell:
    • More productive sales team
    • More accurate reporting
    • Up and running quickly
    • High sales rep adoption rate
  • Sales team experienced the following since using Zendesk Sell:
    • Less time doing data entry
    • Better management of sales activity and next steps
    • Spending time with the right prospects
    • Less time creating lists and reports
    • More productive on the go
    • Clear connection with tickets in support. We can realize an up-sale opportunity
  • Zendesk Sell had a 25-50% impact on their growth rate.
  • Zendesk Sell has had a 25-50% impact on their sales rep productivity.
  • Took 1-3 days to deploy Zendesk Sell.

Zendesk Sell Customer Research

What challenges did you face before selecting Zendesk Sell?

Poor pipeline visibility
52%
Inconsistent sales process
42%
Wasted time tracking sales activity
41%
Difficulty measuring and reporting on sales performance
36%
Limited transparency into sales rep activity
31%
Low CRM user adoption
28%
Poor data quality
28%

Zendesk Sell Customer Research

Which of the following has your sales team experienced since using Zendesk Sell?

Better management of sales activity and next steps
63%
Less time logging emails
38%
Less time creating lists and reports
37%
Less time doing data entry
35%
More productive on the go
29%
Less time logging phone calls
26%
Spending time with the right prospects
25%

Zendesk Sell Case Study

Seghetti, Waxler, Castillo & Gonzalez

Introduction

This case study of Seghetti, Waxler, Castillo & Gonzalez is based on a March 2019 survey of Zendesk Sell customers by TechValidate, a 3rd-party research service.

“Sell has had an incredible impact on sales performance for our accounting firm. We’ve increase firm revenue over 15% since adoption 6 months ago. Our close rate is over 80%. We attribute a great deal of our positive performance to our improved sales process, starting with the implementation of Sell.”

Challenges

The business challenges that led Seghetti, Waxler, Castillo & Gonzalez to evaluate and ultimately select Zendesk Sell:

  • Wasted time tracking sales activity
  • Inconsistent sales process
  • Poor pipeline visibility
  • Difficulty measuring and reporting on sales performance
  • Low CRM user adoption

Key Functionality

The primary reasons Seghetti, Waxler, Castillo & Gonzalez selected Zendesk Sell include:

  • It is easy for our sales reps to use
  • It makes it easy to keep track of sales activity
  • It enables them to analyze sales performance
  • It is fast and easy to set-up

Results

Seghetti, Waxler, Castillo & Gonzalez achieved the following results with Zendesk Sell:

  • Benefits their organization realized since implementing Zendesk Sell:
    • More productive sales team
    • More accurate reporting
    • Better sales experience for their customers
    • High sales rep adoption rate
    • Faster sales cycles
    • Higher win rates
  • Sales team experienced the following since using Zendesk Sell:
    • Better management of sales activity and next steps
    • Spending time with the right prospects
    • Less time creating lists and reports
  • Zendesk Sell had a 25-50% impact on their growth rate.
  • Zendesk Sell has had a 25-50% impact on their sales rep productivity.
  • Took 1-3 days to deploy Zendesk Sell.


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