TechValidate Research on Zendesk Sell

These pages present data that TechValidate has sourced via direct research with verified customers and users of Zendesk Sell. TechValidate stands behind the authenticity of all published data. Learn more »



789 Customers Surveyed

6,174 Data Points Collected

39 Published TechFacts

3 Published Charts

6 Published Case Studies



Selected Research Highlights


Zendesk Sell Case Study

Seghetti, Waxler, Castillo & Gonzalez

Introduction

This case study of Seghetti, Waxler, Castillo & Gonzalez is based on a March 2019 survey of Zendesk Sell customers by TechValidate, a 3rd-party research service.

“Sell has had an incredible impact on sales performance for our accounting firm. We’ve increase firm revenue over 15% since adoption 6 months ago. Our close rate is over 80%. We attribute a great deal of our positive performance to our improved sales process, starting with the implementation of Sell.”

Challenges

The business challenges that led Seghetti, Waxler, Castillo & Gonzalez to evaluate and ultimately select Zendesk Sell:

  • Wasted time tracking sales activity
  • Inconsistent sales process
  • Poor pipeline visibility
  • Difficulty measuring and reporting on sales performance
  • Low CRM user adoption

Key Functionality

The primary reasons Seghetti, Waxler, Castillo & Gonzalez selected Zendesk Sell include:

  • It is easy for our sales reps to use
  • It makes it easy to keep track of sales activity
  • It enables them to analyze sales performance
  • It is fast and easy to set-up

Results

Seghetti, Waxler, Castillo & Gonzalez achieved the following results with Zendesk Sell:

  • Benefits their organization realized since implementing Zendesk Sell:
    • More productive sales team
    • More accurate reporting
    • Better sales experience for their customers
    • High sales rep adoption rate
    • Faster sales cycles
    • Higher win rates
  • Sales team experienced the following since using Zendesk Sell:
    • Better management of sales activity and next steps
    • Spending time with the right prospects
    • Less time creating lists and reports
  • Zendesk Sell had a 25-50% impact on their growth rate.
  • Zendesk Sell has had a 25-50% impact on their sales rep productivity.
  • Took 1-3 days to deploy Zendesk Sell.

Zendesk Sell Case Study

Miniempaques

Introduction

This case study of Miniempaques is based on a March 2019 survey of Zendesk Sell customers by TechValidate, a 3rd-party research service.

“Zendesk Sell has been a core element on the growth of our sales and activity of our team. It has been part of the 10% increase of new clients and 25% of sales growth.”

Challenges

The business challenges that led Miniempaques to evaluate and ultimately select Zendesk Sell:

  • Inconsistent sales process
  • Poor pipeline visibility
  • Limited transparency into sales rep activity
  • Low CRM user adoption

Key Functionality

The primary reasons Miniempaques selected Zendesk Sell include:
  • It makes it easy to keep track of sales activity
  • It enables them to analyze sales performance
  • It is a lower cost than other CRM systems
  • It is fast and easy to set-up

Results

Miniempaques achieved the following results with Zendesk Sell:

  • Benefits their organization realized since implementing Zendesk Sell:
    • More productive sales team
    • More accurate reporting
    • Up and running quickly
    • High sales rep adoption rate
    • Faster sales cycles
  • Sales team experienced the following since using Zendesk Sell:
    • Less time logging emails
    • Less time doing data entry
    • Better management of sales activity and next steps
    • Spending time with the right prospects
  • Zendesk Sell had a 5-10% impact on their growth rate.
  • Zendesk Sell has had a 10-25% impact on their sales rep productivity.
  • Took 1-3 days to deploy Zendesk Sell.

Zendesk Sell Customer Research

What challenges did you face before selecting Zendesk Sell?

Poor pipeline visibility
52%
Inconsistent sales process
42%
Wasted time tracking sales activity
41%
Difficulty measuring and reporting on sales performance
36%
Limited transparency into sales rep activity
31%
Low CRM user adoption
28%
Poor data quality
28%

Zendesk Sell Customer Research

What benefits has your organization realized since implementing Zendesk Sell?

More accurate reporting
48%
More productive sales team
44%
Up and running quickly
32%
Better sales experience for our customers
20%
High sales rep adoption rate
18%
Faster sales cycles
13%
Higher win rates
11%
Lower costs
11%

Zendesk Sell Customer Satisfaction Rating

Dana Stafford, an Owner at Hytorc of Northern Illinois and Iowa, would be very likely to recommend Zendesk Sell for this reason:

The tracking is great from emails to phone calls. Very easy and not a separate app running like some other CRM’s.

Zendesk Sell Customer Testimonial

Running a business is tough. Zendesk Sell is literally like having a second brain or an assistant. I know everything I need to know is in there, and it will remind me and keep me on track to help close deals.

Russell Anderson-Williams, Business Director, The Prezenter



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