Zendesk Chat Customer Research
What were your primary reasons for choosing Zendesk messaging?
|It was a unified part of our Zendesk solution||
|We could expand our reach to more channels, such as websites, mobile apps, and/or social channels (e.g. WhatsApp, Facebook Messenger, Twitter DM, etc.)||
|It easily fit into our existing agent workflow||
|We wanted to address common support questions through custom automation (Flow Builder)||
|We wanted to easily add custom capabilities or integrations (Sunshine Conversations)||