The business challenge that led the profiled company to evaluate and ultimately select Zendesk Chat:
- Customers did not have a way to contact support
- The desire to provide real-time customer support
- Lack of reporting
The surveyed company uses Zendesk Chat for the following:
- To provide real-time customer support
The surveyed company achieved the following results with Zendesk Chat:
- Increased CSAT score
- Increased customer spend on their website
- Faster first response and resolution times
- Comprehensive reporting
Chose Zendesk Chat for the following reasons:
- It is fast and easy to setup
- Intuitive for agents and administrators
- Shopify compatible
Deployed Zendesk Chat in 1-3 days.
- Increases conversion rates by 25% to 49% using Zendesk Chat.
- Reduced cart abandonment by 10% to 24% using Zendesk Chat.
- Increases the average value of each order by 10% to 24% using Zendesk Chat.